on 05-09-2007 5:14 PM
We would like to make two fields require when users update the service desk ticket. IE: Category and subject. We would also like these fields to become required upon status change.
Look into using a transaction variant & screen variant.
http://help.sap.com/saphelp_crm50/helpdata/en/7d/f639f8015111d396480000e82de14a/frameset.htm
When creating Support Messages in NOTIF_CREATE or Help > Create Support Messages it won't be required, but when using a variant of CRMD_ORDER it will be.
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