Connection Timed Out error when I try to access Alert Inbox

[Former Member]

Hi experts,

I have not been looking at my alert inbox for a while and I suspect it's very full.

When I tried to open the alert inbox from RWB, I encountered the following error:

<b>500 Connection timed out

Error: -5

Version: 7000

Component: ICM

Date/Time: Mon May 07 11:08:51 2007

Module: icxxthr.c

Line: 2646

Server: ootspdbs02_PI1_01

Error Tag: {-}

Detail: Connection to partner timed out after 60s

</b>

All other functions of the RWB is working fine, including Alert Configurations.

I tried restarting the J2EE instance, but it did not help.

I've checked the SICF services, and they are fine.

I suspect the alert inbox is trying to load a huge amount of data, so it is timing out.

How can I adjust the keep_alive_timeout setting in this case?

When I look into RZ11, I am unable to edit this entry.

Please help.

Thanks.

Ron

[Former Member · Accepted solution]

Hey

if u think ur alert inbox is over flooded,u can check RSALERTDISP in SE38,it will show all the alerts,u can delete them too over there .

thanx

ahmad

Message was edited by:

Ahmad

[prateek]

Hi Ron,

Follow these steps:

1. Try restarting the JAVA Stack.

2. ST22 check out any Dump.

3. In RWB --> Component Monotring --> check the Cache connectivity test...is all are Green ( Glowing )

Check these SAP Notes 750287,900896,768456

If that doesnt work out, check this SAP Note 840849

Regards,

Prateek

[bhavesh_kantilal]

Ron,

Like pointed by Ahmad and as suspected by you the exact problem is becuase your Alert Inbox is overflooded.

Just delete / confirmt the alerts using the report RSALERTDISP and then you should be able to open the alert inbox.

Regards

Bhavesh

[Former Member]

Great stuff!

Thanks guys!

Resolved the problem with this approach.

Cheers.

Points to all.

Thanks.