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SC Approval via (Outlook) e-mail


Keywords: SRM 5.0, RSWUWFMLEC, Approval

We are able to send e-mail to the approver when a SC is ordered. The approver does have the Forward_WI = 'X', so e-mail are sent ot his Outlook inbox.

When the approver ope nthe e-mail, he does see all the line items of the Work item (i.e SC) and links...Login, Reject and Aprove

Here is what he gets...


1. The Following Requires Processing:

Approve shopping cart of B Employee with value 144.00 USD

Use the Following Link to log on to the System and Carry out the Approval Online:

Log on

2. Overview of Shopping Cart No. 1000000839, BEMPLOYEE 05/03/2007 19:18

Description Product Quantity Unit Requested Delivery Date Price Currncy Per

tes 12 EA 05/03/2007 12.00 USD 1 EA

To Approve or Reject Directly from this E-mail, Select one of the Following Links and Choose "Send":

<u>Approve</u> by E-mail <u>Reject</u> by E-mail


When he clicks the 'Logon" he is sendto the EBP logon page...this is fine.

However, when he clicks 'Approve' or 'Reject' ...Outlook opens Reply e-ma with text like on the body of the message. The Send to (receipiant) is

#WFTECHINFOS#00F3D1395134D34D34D34EB9EFDE81512DB5DB5FBE#WFTECHINFOE#Please do not change this automatically generated e-mail

When we do send the e-mail nothing happend...i.e SC is not 'Approved' or 'Rejected'.

What do we need to set? Configure? Run, ect. Any help will be appericiated and helpful.


Naing Zaw-Tun

Former Member

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