Different Transactions or Reports to find Support Messages.

[Former Member]

Hi,

What are the different transactions available in SAP Solution Manager 4.0 SR1 system thorugh which we can get the support desk message listing depending on our requirements.

e.g.

support message list as per the module

support message list as per the error message

support message created by an users

support message solved by user

etc...

right now i am using crm_dno_monitor transactions to monitor & update the support message status.

Thanks,

Avinash

[Former Member · Accepted solution]

Hi Avinash,

In addtion to above answer,

Have you ever used solar_eval transaction it is used for reporting purpose only.

Please reward if it helps.

[Former Member]

under CRM_DNO_MONITOR you can create a filter and save it as a variant, which can then be stored in a transaction. These transactions can in turn be assigned to roles.

You can create variants using the Selection Monitor (CRM_DNO_MONITOR).

Define the criteria in the Transaction Monitor, such as where priority = 1 and subject = system issue.

Then choose from the menu: Goto > Variants > Save as variant

Give it a name and click Save,

Go to Transaction SE93:

• Create a new transaction code

• Select the transaction with parameters (parameter transaction)

• Specify the transaction field, enter "Start_Report" and set "Skip entry screen"

• For GUI support, select all options

• Specify the following parameters:

• D_SREPOVARI-REPORT = CRM_DNO_SERVICE_MONITOR

• D_SREPOVARI-VARIANT = Name of the previously created variant

• D_SREPOVARI-NOSELSCRN = "X"