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ITSM Documentation for SAP Solution Manager 7.2

Hello,

I am installing a new system with SAP Solution Manager 7.2.

I successfully passed the first 3 mandatory steps - System Preparation, Infrastructure Preparation, Basic Configuration.

Now I need to configure ITSM, but I can't find any guide.

I can't fully understand the steps in the IT Service Management  Scenario

Please provide some implementation steps and information on basic terms , like transaction type and so on....

Thanks in advance!

Best regards

Ilian

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