Collaboration Portal - Error while creating dispute for frieght orders

[saranya_sakthivel]

Hi ,

We are facing an issue while creating dispute for frieght order. It is happening for one user/partner and working fine for other user.

The error is "Error in create dispute for frieght order. Contact your system administrator".

When we have debugged , the execption is raised since the dispute case key was not generated.

But when we checked for the reason why it is not getting  populated , we are struck there.

There is a check while creation of case key , MT_CHANGE is not initial. But this condition is getting failed. This parameter is an attribute of /BOBF/CL_FRW_CHANGE.  Since this is an global attribute we are not able to identify the root cause of it.

Please help us here.

Thanks ,

Saranya Sakthi

[former_member189718]

Hi Saranya,

If I am not mistaken, there is already a ticket open for this, right? So you should check the progress there.

If not, please open an incident, so that the colleagues can check the issue in your system.

Regards,

Jan