on 09-27-2016 3:55 PM
Hi Experts:
We use Solution Manger 7.1 SP 13.
The requirement is to have the ticket in visualization mode automatically after saving.
Is there any standard parameter or customizing available?
Best regards,
Christina
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Hi Christina:
If you want "visualization mode" after save a message (incident or service request), you should apply the following SAP Note:
1982658 - Display/Edit mode set when a document is saved in IT Service Management.
Best Regards,
Roberto Valderrama.
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