Service Desk. Function drop-down list doesn't work

[former_member235439]

Dear experts,

I have a problem with drop-down list for field Message processor when I selected 2nd line support. I need select Message processor manually.

When message created, support line field selected automatically on 1st line support and drop-down list for message processor is working, I can select message processor form drop-down list.

I check organization model (employees assigned for 2nd line support), business partner (business partners for 1st and 2nd line support is identically), but I can't find reason.

Do you have any idea?

Thanks in advance!

BR,

Anton Lundovskiy

[former_member235439 · Accepted solution]

Problem was solved. See note 1819899.