ITSM : Sold to Party & Reported by field is not auto populating

[Former Member]

Hi Experts,

I am not solman expert but currently working on Solman 7.1 SP14 & configured ITSM, i have configured access sequence & determine partner function procedure. now sold to party and reported by is working fine while creating service request(ZMQR) in crm_ui screen but the same thing when i m trying in creating incident both fields are not auto populating, however the same access sequence i have given to ZMIN also.

i tried changing & saving but no luck.

Can anyone help me on this.

Thanks

Adil

[Former Member]

Hi Experts,

Any update on this?

I got to know that there is some indexing responsible for this ?

Can anyone suggest on this.

[Former Member]

i got the issue.

issue with determine partner procedure. when i check the same. its showing me some deadlock.

i fixed the same. now it's showing in both incident and service request.

[Pratheesh1]

How was this solved, can you please provide the steps.