Unable to create user in plug in system

[surya_appala]

Hi Experts,

When trying to create user in plugin system through GRC ARM, user is not getting created and the error that we see is "User does not exist in target system".

From SLG1 logs also I see the same message "User XXX does not exist"

Please see below "Maintain global provisioning settings"

I have tested the same from GRC QA system to plugin QA system and it worked absolutely fine without any errors.

Please help.

GRC 10.0 SP 20

Regards,

Surya

[Former Member · Accepted solution]

Hi Surya,

Can you test by setting 2051 to NO and check if it works.

Regards,

Manju

[surya_appala · Accepted solution]

Hi Manjunath,

Thanks for your quick reply. Parameter value for 2051 is already set as NO. But still the error.

Regards,

Surya

[Former Member · Accepted solution]

Hi Surya,

How about the actions associated with the request type.. Do you have Create user and Assign action mapped to it?

Regards,

Manju

[surya_appala · Accepted solution]

Hello

Please see below options for actions.

These are maintained same in QA GRC and also in PRD GRC system. It worked well from QA GRC.

Regards,

Surya

[Former Member · Accepted solution]

Hi Surya,

As the issue is with user creation the action "Create user" needs to be mapped with the request type

Your screenshot is for unlock request type.

Can you share the actions for New request type.

Regards,

Manju

[surya_appala · Accepted solution]

Hello Manju,

We have created templates for different kinds of requests. For creation of user EUP is 901

Please see below screen shot for 901.

EUP 901 is associated with request type 24.

The actions for req type 24 are already shared in my previous post. I hope I have shared shared the required information. Please let me know if you are looking for something else. Thanks for your help.

Regards,

Surya

[Former Member · Accepted solution]

Hi Surya,

The request type 24 in your case looks more for Unlock type looking at the actions mapped.

If this custom request type is used for creating users then map the actions correctly by removing Change & Unlock User and add "Create User" along with Assign object and User defaults.

Find below the actions mapped for New Account in my system

Regards,

Manju

[surya_appala · Accepted solution]

Hi

Thanks for sharing. I request you to check in your free time by modifying the actions in your QA system same as the req 24 which I shared, and try creating a new user who does not exist in plugin system.

It actually worked for me. Really confused.

Please find below screen shot of change log for user.

firstly, user does not exist in plug in system. Got created through GRC request today. After discussion, I double checked by deleting the user and again created through GRC request with same req type.

Thanks for all your valuable inputs.

Regards,

Surya

[former_member185447 · Accepted solution]

Hello Surya,

Check if these note helps you – 2003093, 1654965

Regards

Rakesh ram

[surya_appala · Accepted solution]

Thanks Rakesh.

Issue is due to password given by user in the request does not match the security policy of plug in system.

Please check note - 2027126

Finally solved.

Regards,

Surya

[former_member185447 · Accepted solution]

Hello Surya,

Nice to hear that its resolved and thanks for providing the solution.

You have always provided the solution in the discussions you have posted.

Will try to follow you for the discussions that I post.

Regards,

Rakesh Ram

[former_member185447]

Hello Surya,

• By any Chance, are you on CUA?
• Also, Check the value for the parameter 2051.

Regards

Rakesh ram

[surya_appala]

Hi Rakesh,

There is no CUA system. Value for parameter 2051 is good.

Regards,

Surya