Multichannel for Utilities: Password reset/registration not possible after failed login

[daniel_lippmann5]

We're in implementation Phase of Multichannel for Utilities. We're encountering an error with password reset/registration after failed login attempts. When incorrect login data is entered, we can still click on password reset or new registration, but we can't submit the form.

We found out that in OnlineDataProvider.js line 24 this error is thrown:

Uncaught TypeError: Cannot read property 'oServiceModel' of undefined

According to SAP, this error is fixed in UMCUI501, SP7. We're on SP5 and can't apply patches as the Go-Live is soon.

Does anyone else has this Problem and solved them in a customer implementation? If yes, any help would be appreciated.

PS: I posted this already in http://scn.sap.com/thread/3957318 - I will close the thread as it concerns MfU.

[yevgen_trukhin]

Hi Daniel,

you have choices:

1) install latest SP on a different test server and get latest version of online data provider js file

2) ask support to provide you the file

3) debug yourself and fix the problem

Yevgen

[NicoleHuth]

: Could you please answer to Daniel's question?