SUM 17 JAVA stack not open in browser

[Former Member]

Hi All,

I installed SAP Netviewer 7.3 EHP1 java EP portal and going to upgrade sp01 to sp13 so I created stack file from solman

Now going to start SUM but getting error in chrome "Not Found Unable to locate the requested resource"

Mozilla page not display and same in IE11

I had sap hostagent 7.21 sp10 then upgrade to sp17 still having same issue means software update manager initial page not come

user name and password coming after that java stack not open

If anyone encountered this kind of error please help and advise.

Thank in advance

Regards,

Santosh

[shinglon_souksamrane]

Hi Santosh,

I remember that I got a similar issue:

Folder SUM needs <SID>adm rights:

Try this:

chown -R <SID>adm:sapsys /usr/sap/<SID>/SUM.

Good luck!

Regards,

Shinglon

[Former Member]

Hi Santosh,

    Did you register the SUM from /usr/sap/SID/SUM? which url did you use to starting the SUM?

• For register SUM in host agent, with the root user execute the next command from /usr/sap/SID/SUM: ./STARTUP confighostagent SID
• To starting the SUM for java, use one of the following url:
  • https://hostname:1129/lmsl/sumjava/SID/index.html
  • http://hostname:1128/lmsl/sumjava/SID/index.html

Best regards from Chile,

@fepezoabarca

[Former Member]

Hi Felipe,

I tried same thing still same error

One more thing I noticed when I give command netstat -an |grep 1128 I got /tmp/.sapstream Time out not established

Have you any idea for the same

Telnet is happen on port 1128.

Regards,

Santosh

[Former Member]

Hi Santosh,

     Try to use the IP in the URL, something like http://IP:1128/lmsl/sumjava/SID/index.html. If that not work, please tell me which patch level has your SAP Host Agent? Take a look to following SAP notes:

• 2293992 - Error when accessing SL Common UI of SUM via SAP Host Agent
• 2293960 - Upgrade to SAP Host Agent 7.21 Patch 11

Best regards from Chile,

@fepezoabarca

[Former Member]

Hi Santosh,

Can you share the command used to start the SUM tool and the URL used for calling the SDT GUI.

Also can you check if sapup process is started after you start SUM.

Thanks,

Manas

[Former Member]

Hi Manas,

./STARTUP confighostagent SID

http://hostname:1128/lmsl/sumjava/SID/index.html

Yes SAPup process is running also I kill SAPup restart still same issue

Regards,

Santosh