CRM - SAP Main Menu link to ECC not working

[former_member196664]

All,

I upgraded CRM to 7.0 EhP4 and that time SAP Main Menu link to ECC worked fine. When I completed upgrade ECC from 7.0 to EHP8, the SAP Main menu is blank. If I run the url separately, the url that I maintained in SPRO-->CRM-->UI Framework-->Technical profile --> Transaction Launcher http://xxxxxxxxxx.crestron.crestron.com:8001/sap/bc/gui/sap/its/webgui/!

The url is working fine. Please help to resolve the issue ASAP.

Thanks,

Kavitha Rajan

[hemanth2 · Accepted solution]

Dear Kavitha,

Hope you are doing good.

Along with the implementation of the notes states, also invalidate the /nSMICM cache:

/nSMICM -> menu Goto > HTTP Server Cache > Invalidate Globally

Also check whether the following objects are published in /nSE80 -> package: s_webgui

RIGHT click on SYSTEM and select publish

and

RIGHT click on WEBGUI and select publish

Also in /nSITSPMON -> Switch to tab: template and mime cache and press all the 3 invalidate buttons.

Also do check SAP Note 1975402 - Compatibility Issues in Internet Explorer browser for Transaction Launcher

Hope this helps.

_ _ _ _ _ _ _ __ _ _

Kind Regards,

Hemanth

SAP Product Support

_ _ _ _ _ _ _ _ _ _ _

Join me online: http://scn.sap.com/people/hemanth.kumar/content

[former_member196664 · Accepted solution]

Hemanth,

None of these OSS nOtes are applicable, since we are latest SPS.

SAP CRM	7.0	17 (06/2015)
SL TOOLSET	1.0	17 (06/2016)
SAP NETWEAVER	7.5	03 (04/2016)
EHP4 FOR SAP CRM 7.0	EHP4 FOR SAP CRM 7.0	02 (05/2016) FP

SAP INCENTIVEPAYBACK BY VISTEX	6.0 D	SP03
SAP ERP	2005	27 (06/2015)
SL TOOLSET	1.0	17 (06/2016)
SCREEN PERSONAS	3.0	SP03
SAP NETWEAVER	7.5	03 (04/2016)
EHP8 FOR SAP ERP 6.0	EHP8 FOR SAP ERP 6.0	02 (05/2016) FP

Please help for my version of SAP. In /ncrms_IC_CROSS_SYS

Here I have Local ITS for ERP.

[hemanth2 · Accepted solution]

Hi Kavitha,

Just to confirm, did you invalidate the cache as mentioned earlier?

Also is the issue occurring on ALL browsers?

Hope this helps.

_ _ _ _ _ _ _ __ _ _

Kind Regards,

Hemanth

[former_member196664 · Accepted solution]

Hemanth,

Yes, I invalidated the server cache. another detail which I want to add is when I call the url separately, not from CRM, first I am getting Initialization Of Personas Failed screen, I enter OK, then the ECC Main page loads.

When calling from CRM, it is blank.

Thanks,

Kavitha Rajan

[Sriram2009 · Accepted solution]

Hi Kavitha.

Could you share the SAP Personas version & sp level?

BR

SS

[former_member227283 · Accepted solution]

Hello,

Can you share the complete Suffix of the URL, need to understand why it is calling Persona Component.

If Persona is really needed then Persona specific Post processing has to be completed to make it functioning.

Regards,

Anil Bhandary

[former_member227283 · Accepted solution]

Also Try to deactivate Personas as if it is not in use and check if things are working as per your requirement (Note: Deactivate Personas only if it is planned not to be used)

2334564 - SAP Screen Personas 3.0 SP02/03: ABAP Corrections

Regards,

Anil Bhandary

[Former Member · Accepted solution]

Hi Kavitha,

Please go through below sapnote

https://launchpad.support.sap.com/#/notes/0002313501

2313501 - Initialization of SAP PERSONAS failed

Regards

Prithviraj

[former_member196664 · Accepted solution]

Sriram,

SCREEN PERSONAS

3.0

SP03

[former_member196664 · Accepted solution]

Anil,

The url is http://sapeccdev2.crestron.crestron.com:8000/sap/bc/gui/sap/its/webgui/!

We just installed Personas during upgrade. I activated Personas and tested, then deactivated personas in SICF and tested. Same results. Between testing cleared SMICM HTTP cache. We only installed Personas, but did not perform any post installation activities.

Thanks,

Kavitha Rajan

[Sriram2009 · Accepted solution]

Hi Kavitha.

Thanks for your information. Could you enable the http trace using "httpwatcher" check where its getting blocked

BR

SS

[former_member227283 · Accepted solution]

Hi Kavitha,

Can you give try for below.

1. Apply the below SAP note

2276155 - SAP Screen Personas 3.0 SP1+2: Disable Personas runtime completely in case no authorization exists

2. Generate a role /PERSONAS/ADMIN_ROLE in PFCG and assing the role to the user who is calling webgui.

Once you assign the role try to call the URL lets see how to goes.

Want to eliminate this is not because of persona.

Regards,

Anil

[former_member196664 · Accepted solution]

All,

Just to add additional points the url is working fine in chrome. When I click SAP Main Menu in CRM it goes to below url . Only in IE, I have this blank page issue. Pls help.

IE

Chrome:

http://sapcrmdev2.crestron.crestron.com:8000/sap(bD1FTiZjPTEwMCZpPTEmZT1TMUpCU2tGT1gxOWZYMTlmTVRNd01...

[kaus19d · Accepted solution]

update Adobe Flash, if required. Because Google Chrome does not require Flash, IE requires such only.

[former_member196664 · Accepted solution]

Kaushik,

I installed Adobe Flash Player and it did not resolve the issue. Please let me know if I had missed anything else.

Thanks,

Kavitha Rajan

[former_member196664 · Accepted solution]

The url is not lengthy in IE but it is lengthy in Chrome. I copied both url above, does it have to do anything with this blank page?

Thanks,

Kavitha Rajan

[former_member196664 · Accepted solution]

Hemanth,

The issue is only with IE and in Chrome it works fine.

Thanks,

Kavitha Rajan.

[Sriram2009 · Accepted solution]

Hi Kavitha.

1.  In IE have set the "Compatibility view settings" ?

2. Have you updated Microsoft secure updates? Could you share the IE version?

BR

SS

[former_member196664 · Accepted solution]

Sriram,

I already tested with compatibility mode and without, still the issue is same.

IE 10. I will look for Microsoft security updates and get back to you.

Thanks,

Kavitha Rajan.

[Sriram2009 · Accepted solution]

Hi Kavitha.

You can upgrade IE11 and then check the same web page.

BR

SS

[former_member227283 · Accepted solution]

Can you run HTTP Watch trace for IE and Chrome both with the same scenario and share the trace here.

Need to check what is a difference in the URL and where exactly it is failing in IE.

Regards,

Anil Bhandary

[kaus19d · Accepted solution]

Hi,

I think this matter will easily work for other browsers like Mozilla Firefox, Anyways for IE, there is Windows Security Update can be effecting.

[kaus19d · Accepted solution]

If you are installing a new version of IE, then it is better that you first uninstall the xisting IE & then via windows update only you download the latest IE & install like below.

Here you only need to select IE to download & install other updates you can deselect & not install.

Thanks,

Kaushik

[former_member196664 · Accepted solution]

Sriram,

I tested with several users today, issue occurs with all versions of IE (both 10 and 11).

[Former Member · Accepted solution]

Hello,

Can you post the URL that is opened when you use chrome and the URL that is opened when you use IE. You seem to have suggested at some point that the IE URL (truncated) is shorter than the chrome URL.

Additionally:

In IE could you empty the browser cache (Tools => Internet Options => Delete)

In IE under advanced settings could you uncheck (disable) "Show friendly HTTP error messages" and try with IE again.

KR,

Amerjit

[kaus19d · Accepted solution]

Hi ,

In this context, I would also suggest to check for the latest Java version installed on the system & install the latest, if required. Hope it would sort out your this issue totally.

If required, can also set the Google Chrome as the default Browser.

Thanks,

Kaushik

[kaus19d]

Adding on all the above I am sure that the RFC are working fine for data sharing & properly connected syncing purpose

[Former Member]

Hi

Go through below doc.

Regards

Prithviraj

[former_member196664]

Prithviraj,

Thanks for the help, Please help me narrow down the issue, I am a Basis admin and not sure which program to look at. The link is wokring when called directly, but it is blank from CRM SAP Main Menu link. Please help narrow down the issue, which part of the doc should I review. Should I ask developers to look into some program?

Thanks,

Kavitha Rajan.

[former_member227283]

Hello Kavitha,

While calling SAP menu linke are you seeing any DUMP in ST22 or any error log in SM21.

Regards,

Anil

[former_member196664]

Anil,

The page is opening up in a new IE window but blank. No dump or log found for this issue or for my ID.

Thanks,

Kavitha

[former_member227283]

Did you tried below SAP note point number 5 of the note.

1013376 - FAQ Note: CRM WebClient Transaction Launcher

[former_member227283]

Addition to earlier Note, also apply below note and check if it resolve your problem.

1703527 - Transaction Launcher not working after system upgrade

[former_member196664]

Point 5 did not help. the second note is not applicable to our version.

SAP CRM	7.0
SL TOOLSET	1.0
SAP NETWEAVER	7.5
EHP4 FOR SAP CRM 7.0	EHP4 FOR SAP CRM 7.0

[Sriram2009]

Hi Rajan.

1. You can use the httpwatch to enable the trace find the blanking URL or page. refer the SAP Note 1697063

2. Refer the SCN wiki link common IE issues Common Issues with IE 11 Browser - CRM - SCN Wiki

BR

SS

[former_member227283]

Try to generate the trace as per the below and check if it help to solve your problem.

1835091 - Launch transaction displays a blank page

[former_member196664]

Anil,

This Note is not released.

Thanks,

Kavitha Rajan.

[former_member196664]

Sriram,

It is not working in any IE browser after upgrade not just 11. The url is working fine when called separately, but not opening from CRM.

Thanks,

Kavitha Rajan.