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IBP - XML Error While Log-In To Excel Add-In without SAML

Former Member
0 Kudos

Hello,

We are facing issue with new user who try to log-on Excel add-in for the first time. As per the process, they have to un-check the SAML box and log in using their user ID and password same as Web UI. But they are getting below error.

"There is a problem with the XML that was received from the network. See inner exception for more details."

Also existing user try to log-on without single sign on, by using user ID and password getting same error.

I have already done below checks: -

1. Clear cache

2. Un-install and install excel add-in

3. tried on different laptop.

Regards

Ankur

Accepted Solutions (0)

Answers (1)

Answers (1)

parveen_kumar6
Advisor
Advisor
0 Kudos

Hello Ankur

Can you try with selecting the SAML box and log on ? Do you get some errors?

Thanks
Parveen Kumar

Former Member
0 Kudos

Hi Praveen

Yes, I can log-on with SAML Check. Issue is with new user who try to log-on for the first time.

Regards

Ankur

parveen_kumar6
Advisor
Advisor
0 Kudos

Hello Ankur

Do you get any error if the new user tries to logon by selecting the SAML box?

Thanks

Parveen Kumar

Former Member
0 Kudos

Hi Praveen

As per the process, new user should not select SAML while they log on for the first time. But we did tried that and it is giving error "Bad Request"

Regards

Ankur