Error: Unable to open the connection to the URL https://api12preview.sapsf.eu:443/sfapi/v1/soap

[Former Member]

Hi Experts,

We are Implementing SAP HCM to SuccessFactors Integration using SAP PO 7.5 version (Employee data and Compensation modules) we have done the PO configurations and when we tried to trigger the Employee data sync from SAP HCM to Successfactors we are getting the  attached errors in the Channel monitoring.

We tried with SOAPUI tool to call the Successfactors which is working fine and call are going successfully to successfactors.

Please guide us to check the issue.

Thanks

[former_member232543]

Hi,

Did you import all the SSL certificates in to TrustedCAs?

regards ,

Bekir

[Former Member]

Hi Bekir,

We have already uploaded Certificates in TrustedCAs and Webservice Security aswell

[Former Member]

Hi,

I'm getting below error since i followed this thread https://scn.sap.com/thread/3152025 and did the changes

Error: SOAP: Response message contains an errorXIAdapter/HTTP/ADAPTER.HTTP_EXCEPTION - HTTP 500 Internal Server Error

After done the changes now i'm getting the below error

Error: SOAP: Response message contains an errorApplication/UNKNOWN/APPLICATION_ERROR - application fault

Now do i need to Add any Parameters in Receiver CC

Please suggest

[Former Member]

Hi Team,

Any Update on the above issue?

[ravicarpenter]

Please check the following:

- Telnet from the PO machine to sort out any firewall issues

- Try replacing the hostname with the IP

- Use XPI inspector in case certificates are used to get a more detailed log

[Former Member]

Hi Navdeep,Mate,Ravi,

Thanks for your suggestions

We tried with Telnet command and found that host & port connections are failed to connect to successfactors, our Network is working to fix the issue and also Network team confirmed that they are using Proxy aswell.

Do i need to Maintain the Proxy Host and Proxy Port details in both the Receiver Communication channels?? Please clarify, If so do i need to maintain http.proxyHost & http.proxyPort details which are given by Network Team??

We Installed the XPI Inspector Tool, not sure how to trace the connectivirty issue using the tool.

Please guide us.

Thanks

[mate_moricz]

Hi,

If proxy is used that you have to configure that in the receiver communication channel and give the details of the proxy in the Configure Proxy section( ask for details from the network team).

Configuring the Receiver SOAP Adapter - Advanced Adapter Engine - SAP Library

For transport protocol HTTP/HTTPS, make the following entries for the HTTP proxy server:

If the Web service provider can only be reached by using an HTTP proxy server and not directly, set theConfigure Proxy indicator and enter the following:

• Host
• Port that proxy uses to receive HTTP requests
• If the proxy requires user authentication, select Configure Proxy User Authentication .Enter the User and Password , and confirm.

The Configure Proxy option is available under Proxy Settings if you select the Message Protocol as XI 3.0 .

Regards,
Mate

[Former Member]

Hi Mate,

We have configured the Proxy in SAP PO system, but when we triggering the Integration from SAP HCM we are getting the attached error in SXMB_MONI.

- <SAP:Error SOAP:mustUnderstand="1" xmlns:SAP="http://sap.com/xi/XI/Message/30" xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/">

<SAP:Category>XIAdapter</SAP:Category>

<SAP:Code area="HTTP">ADAPTER.HTTP_EXCEPTION</SAP:Code>

<SAP:P1 />

<SAP:P2 />

<SAP:P3 />

<SAP:P4 />

<SAP:AdditionalText>HTTP 500 Internal Server Error</SAP:AdditionalText>

<SAP:ApplicationFaultMessage namespace="http://sap.com/xi/SFIHCM01">SFWebServiceFaultException</SAP:ApplicationFaultMessage>

<SAP:Stack />

<SAP:Retry>M</SAP:Retry>

</SAP:Error>

[Snavi]

Hi,

does your receiver channel able to connect to the target system after the proxy configuration?

what message do you see in the message monitoring.

the error in source system could be because of the response/fault message from the target system is not returned correctly to the source system.

have you defined response/fault mapping in your operation mapping

[Former Member]

Hi Navdeep,

does your receiver channel able to connect to the target system after the proxy configuration?

Yes we configured the Proxy Configurations in the both the Receiver CC and after that we got the above error HTTP 500 Internal Server Error, since we added below Parameters in Processing sequence and Module Configurations in one of the Receiver Axis CC

2    AF_Modules/MessageTransformBean    Local Enterprise Bean                              trans

soap                            XMBWS.NoSOAPIgnoreStatusCode            true

trans                           Transform.ContentType                                text/xml;charset=UTF-8                          

Now there are 3 scenarios for Employee data Integration Login, Upsert and Logout

Only Login calls are going from SAP HCM to SF and Upsert not working we are getting the below error in Message Monitoring

in Message Monitoring:

SOAP: Response message contains an errorApplication/UNKNOWN/APPLICATION_ERROR - application fault

in SXMB_MONI.

<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>

- <!--

 Inbound Message 

--> 

- <SAP:Error SOAP:mustUnderstand="1" xmlns:SAP="http://sap.com/xi/XI/Message/30" xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/">

<SAP:Category>Application</SAP:Category>

<SAP:Code area="UNKNOWN">APPLICATION_ERROR</SAP:Code>

<SAP:P1 />

<SAP:P2 />

<SAP:P3 />

<SAP:P4 />

<SAP:AdditionalText>application fault</SAP:AdditionalText>

<SAP:ApplicationFaultMessage namespace="http://sap.com/xi/SFIHCM01">SFWebServiceFaultException</SAP:ApplicationFaultMessage>

<SAP:Stack />

<SAP:Retry>M</SAP:Retry>

</SAP:Error>

Please Help

[Snavi]

Hi,

your target service is throwing fault,

have you defined fault message type in your inbound service interface to capture the fault message?, and you also need to do the fault message mapping and add it to operation mapping so that the source system can see the error message.

[Former Member]

Hi

We are using Standard ESR content and software component SFIHCM01 600 for Integration with below operation mappings.

SFSFSessionHandlingLoginQueryResult_Out_to_SFSFSessionHandlingLoginQueryResult_In

SFSFUserUpsertRequestConfirmation_Out_to_SFSFUserUpsertRequestConfirmation_In

SFSFSessionHandlingLogoutQueryResult_Out_to_SFSFSessionHandlingLogoutQueryRe

We tried with SOAP UI which is working fine and with SAP PO which is not working for Upsert and Logout scenarios

[Snavi]

Hi,

can you check for more detailed error description in ' troubleshooting > logs and traces > log viewer '.

[mate_moricz]

Hi,

Did you try the SOAPUI test from the PO machine? This seems like a network problem because PO can't reach the given address.

Regards,
Mate

[Snavi]

Hi,

try to telnet the target server from PO and check if any network/firewall related issue.

also, if your PO server is behind proxy, you may need to configure proxy in the channel configuration.

did you tried the connectivity by using IP instead of server name