Application error occurred during the request processing with site_admin account after upgrade

[former_member448124]

User site_admin is not able to see any page in MFG-ME after upgrade of ME software componets to latest 15.0 SPs and patches. Other user can work properly.

Current MFG-ME components versions

SAPMECORE 15.0.3.34

SAPMECTC 15.0.3.2

SAPMEINT 15.0.3.4

SAPMEINTCTC 15.0.3.2

Current MFG-MI components versions

MII_ADMIN 15.0.7.3

XMII 15.0.7.10

Netweaver 7.40.11.0

UISAPUI5_JAVA 7.40.11.19

Error from error log

500 Internal Server Error is returned for HTTP request [http://eudrpmii0038.dc.ege.ds:50000/manufacturing/com/sap/me/system/client/Welcome.jsp]:
  component [jsp],
  web module [manufacturing],
  application [sap.com/me~ear],
  DC name [sap.com/me~ear],
  CSN component[],
  problem categorization [com.sap.ASJ.web.000137],
  internal categorization [-1862248115].

[EXCEPTION]
java.lang.NullPointerException
at java.util.concurrent.ConcurrentHashMap.put(ConcurrentHashMap.java:881)
at com.visiprise.globalization.LocaleContext.putContextProperty(LocaleContext.java:388)
at com.visiprise.globalization.impl.IcuServiceHelper.setFirstDayOfWeek(IcuServiceHelper.java:567)
at com.visiprise.globalization.impl.IcuServiceHelper.getNowCalendar(IcuServiceHelper.java:603)
at com.visiprise.globalization.impl.IcuDateGlobalizationService.createDateTimeInstance(IcuDateGlobalizationService.java:605)
at com.visiprise.globalization.impl.IcuDateGlobalizationService.createDateTime(IcuDateGlobalizationService.java:114)
at com.sap.me.coral.core.view.component.taglib.HtmlTag.initializeGlobalVars(HtmlTag.java:347)
at com.sap.me.coral.core.view.component.taglib.HtmlTag.processHeadContent(HtmlTag.java:186)
at com.sap.me.coral.core.view.component.taglib.HtmlTag.doEndTag(HtmlTag.java:159)
at JEE_jsp_com_sap_me_system_client_Welcome_4614250_1472548421940_1472562621754._jspService(JEE_jsp_com_sap_me_system_client_Welcome_4614250_1472548421940_1472562621754.java:187)
at com.sap.engine.services.servlets_jsp.lib.jspruntime.JspBase.service(JspBase.java:102)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)
at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:428)
at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:147)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)
at com.sap.me.frame.web.MeEntranceFilter.doFilter(MeEntranceFilter.java:36)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:441)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328) 

[sergiy_katerinich]

Hi,

Looks very strange indeed. I would try to investigate the following:

1) check the entire defaultTrace log of SAP ME startup for any other error messages which might be a root cause;

2) compare the setup of SITE_ADMIN user in UME with other "good" user account;

3) check if the same ME components work fine for some earlier patch of NW 7.40;

4) delete SITE_ADMIN user in UME and then re-execute "SAP ME Database Setup for Installation" CTC task.

If nothing helps, please submit a support ticket.

Regards,

Sergiy

[former_member448124]

Hello Sergii,

1. 1.       I was able to found same  error in default trace, but nothing more.

1. 2.0#2016 09 02 08:23:18:941#+0200#Error#com.sap.me.frame.logging.NetweaverCategoryLogger#

##sap.com/me~ear#C0000ADF2926027D00000005000019D0#4614250000000004#sap.com/me~ear#com.sap.me.frame.logging.NetweaverCategoryLogger#SITE_ADMIN#9434##A3750B3570D311E6B6A800000046686A#401ed49970d411e698f600000046686a##0#Thread[HTTP Worker [@151694930],5,Dedicated_Application_Thread]#Plain##

#

#2.0#2016 09 02 08:23:18:941#+0200#Error#com.sap.engine.services.servlets_jsp.ISE500#

1. com.sap.ASJ.web.000500##sap.com/me~ear#C0000ADF2926027D00000006000019D0#4614250000000004#sap.com/me~ear#com.sap.engine.services.servlets_jsp.ISE500#SITE_ADMIN#9434##A3750B3570D311E6B6A800000046686A#401ed49970d411e698f600000046686a##0#Thread[HTTP Worker [@151694930],5,Dedicated_Application_Thread]#Plain##

500 Internal Server Error is returned for HTTP request [http://eudrpmii0038.dc.ege.ds:50000/manufacturing/com/sap/me/system/common/client/ErrorPage.jsp]:

  component [ActivityServlet],

  web module [manufacturing],

  application [sap.com/me~ear],

  DC name [sap.com/me~ear],

  CSN component[],

  problem categorization [com.sap.ASJ.web.000137],

  internal categorization [148458897].

[EXCEPTION]

1. java.lang.NullPointerException

at java.util.concurrent.ConcurrentHashMap.put(ConcurrentHashMap.java:881)

at com.visiprise.globalization.LocaleContext.putContextProperty(LocaleContext.java:388)

at com.visiprise.globalization.impl.IcuServiceHelper.setFirstDayOfWeek(IcuServiceHelper.java:567)

at com.visiprise.globalization.impl.IcuServiceHelper.getNowCalendar(IcuServiceHelper.java:603)

at com.visiprise.globalization.impl.IcuDateGlobalizationService.createDateTimeInstance(IcuDateGlobalizationService.java:605)

at com.visiprise.globalization.impl.IcuDateGlobalizationService.createDateTime(IcuDateGlobalizationService.java:114)

at com.sap.me.coral.core.view.component.taglib.HtmlTag.initializeGlobalVars(HtmlTag.java:347)

at com.sap.me.coral.core.view.component.taglib.HtmlTag.processHeadContent(HtmlTag.java:186)

at com.sap.me.coral.core.view.component.taglib.HtmlTag.doEndTag(HtmlTag.java:159)

at JEE_jsp_com_sap_me_timegranularity_client_TimeGranularityAssignmentView_4614250_1472548422504_1472797396276._jspService(JEE_jsp_com_sap_me_timegranularity_client_TimeGranularityAssignmentView_4614250_1472548422504_1472797396276.java:890)

at com.sap.engine.services.servlets_jsp.lib.jspruntime.JspBase.service(JspBase.java:102)

at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)

at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:428)

at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:239)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)

at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:373)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:499)

at com.sap.me.browse.client.JSPForwardingServlet.service(JSPForwardingServlet.java:45)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)

at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:373)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:499)

at com.sap.me.coral.core.controller.AbstractDispatcher.forward(AbstractDispatcher.java:61)

at com.sap.me.coral.core.controller.ActivityServlet.handleRequest(ActivityServlet.java:213)

at com.sap.me.coral.core.controller.BaseServlet.processRequest(BaseServlet.java:122)

at com.sap.me.coral.core.controller.BaseServlet.doGet(BaseServlet.java:296)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:734)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)

at com.sap.me.frame.web.MeEntranceFilter.doFilter(MeEntranceFilter.java:36)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:441)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)

at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)

at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)

at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)

at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)

at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)

at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)

at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)

1. 2.       Site_admin account looks well in UME.  Account has  these ME roles assigned: SAP_ME_INTEGRATOR, SAP_ME_ADMINISTRATOR, SAP_ME_USER, it is not locked, and it seems to have proper permission in ME. 
2. 3.       I am not able to test ME version described in discussion, because I do not have previous version on nwa with ME available. Netweaver version remained same. Netweaver  was not part of upgrade, and it worked properly with previous version of ME – eg. SAPMECORE 15.0.3.25, ….
3. 4.       I am afraid of delete site_admin account and mainly to run “SAP ME Database Setup for Installation" CTC task”, because I do not want to loose existing data/configurations in DBs.  Will data remain in DB after this task?

Roman

[sergiy_katerinich]

1. I did not talk about finding the same error message in the defaultTrace logs but instead checking the previous records for different errors which might cause the current error message.

2. "Looking good" in UME does not mean that the account is not corrupted inside. That's why I suggested re-creating SITE_ADMIN.

3. If you have not upgraded NW but only ME and MII, then you can skip this point.

4. Deleting the user in UME does not touch the data in WIP database. You can test this in a testing system to clarify your concerns.