Display name instead of email address in Receiver system

[pramodrepaka]

When an order created in SAP PDF document will be created as Order Confirmation and a mail will be sent to Customer along with the Document.

While Customer receives a mail from us he will complete mail address in From column in his Mailer.

Eg:

      From: xyzbhy@abc.com

      Sub: Order Confirmation

      Body: -----------------------------

------------------------------------------------

My Requirement is How to Display a name for my Email Id instead of Complete Email address.

Requirement:

                    From: xyzbhy

                    Sub: Order Confirmation

                    Body: -----------------------------

------------------------------------------------

(Mail id is prasad.abcd@xyz.com but in his mail it should visible to him as From: prasad abcd)

My question is as it is outlook where the customer views his email, Can we achieve this functionality from SAP side ? If yes how ? If not what are the possible ways to achieve same by other means ?

[Former Member]

Hi Pramod,

If I understand this correctly, you want the Customer to receive only the email-d except the domain name. If that is so, I don't think you can do anything from your side as when an email is send through SMTP the domain name is required, so you can't just hide/commit the domain. Also how your email id ( xyzbhy@abc.com ) is visible at your customer end is totally configurable at the mail client he/she is using ( eg. Outlook ), so you probably won't have any hand on that.

Regards,

Sampat

[Jelena]

We receive emails from the SAP system and they are displayed in Outlook (since 2010) like you describe, with the name instead of the email address. The emails are generated by a batch user that has full name in the user profile. We have not done anything special to achieve this and are using a standard output program. Our system is ECC 6.0 NW 7.01.

Actually I was convinced this is driven solely by the email client, but quick search in Google finds some conflicting information on this. It might as well be a combination of factors.

By the way, Google also finds a lot of posts from the people who prefer it the other way around, with the email. So take a cue from SAP and present this as "feature".

[Former Member]

This message was moderated.

[raymond_giuseppi]

In my client receiver sender data looks like 'User name', internally some: 'utf-8?Q?User name?=<user@server.domain>', when created from a user in SAP. compare to well know twitter notification: 'Someone (via Twitter)" <notify@twitter.com>' for example

You can also manage this at lower level with a method like cl_cam_address_bcs=>create_direct_address.

  result = cl_cam_address_bcs=>create_direct_address(
      i_address     = 'user@server.domain'
      i_addr_type   = 'INT'
      i_visname     = 'User name'
      i_incl_sapuser = sy-uname ).

But insure that your server will accept the syntax, and that recipient server wont consider it as a SPAM.

Regards,

Raymond