Inbound e-mail issue

[former_member607049]

Hi Experts ,

We had a  requirement from our users to approve workitems without logging onto SAP

So , we provided the solution of sending e-mails to SAP from outlook , with the decision,

We had done the inbound e-mail configuration  following the note 455140

1,creating  a userid  wfoffline as system user and assiging the e-mail id

with subdomain   wfoffline @eccdev.xxx.com

2,

creating the RZ10 entries

is/SMTP/virt_host_0                         *:*;

icm/server_port_2                           PROT=SMTP,PORT=25000,TIMEOUT=180;

3, Activating SAPConnect in SICF , proving the login credentials

4,  providing the exit name and recipient address in SCOT in inbound processing.

The exchange server people , have created a username wfoffline and  subdomain  'eccdev.xxx.com'

  and created the routing rules to point to our dev server.

Our unix admin ,

          has added eccdev.xxx.com in known hot list of send mail to accept mail from that domain.

After all these configurations , We could successfully receive   emails to SAP and process the workflow further

I could check the incoming mails in SOIN

But , one  day , we started receiving errors when we tried to send e-mail to SAP  from Outlook

we get postmaster replies saying

"could not be delivered. The problem appears to be :

-- Recipient email address is possibly incorrect

Additional information follows :

-- 5.1.1 <wfoffline@eccdev.xxx.com>... User unknown "

we checked all the  setting made from SAP nothing changed , even there were no changes done from

Exchange server side ,

but we started receIving these  errors the day they restarted the app server

So our guess were that some profile parameters would have changed ,

but  whatever settings we have done and parameters maintained as part of this config are same,

Could anyone , show some light on what could be the reason,

that it suddenly throws these errors.

what is the significance of default domain in SCOT , should be the subdomain name  :  'ECCDEV.XXX.COM'

right now it is  the FQHN.

[former_member607049 · Accepted solution]

Hi ,

Sorry for the late resposne , the issue was resolved , it was actually a firewall issue from the exchange server side , Closing the thread.

Thanks,

Prakash

[kaus19d · Accepted solution]

Hi ,

If wanted to close a thread, then would like you to close properly. After marking answers as helpful, a thread gets closed only if on the top, beside the TOPIC name, there is something for you called "Mark as Assumed answered". You are to click also that one. Anyways you recognize that marking your own answer does not give you any point or does not seam very meaningful. The closing thread ways & details can be referred to

Thanks,

Kaushik

[kaus19d]

Hi prakash,

Is the issue still there, If it remain then please update status. Hope in T-code SCOT, you have mentioned your mail-server registered domain as shown below

In case, the issue is solved, then please close this discussion thread by marking answers as Correct or Helpful.

Thanks,

Kaushik

[kaus19d]

So also request you to please have  a check also on

SAP BASIS: Email Configuration(Sending Mail from SAP)

Thanks,

Kaushik

[kaus19d]

So that you can recheck your settings accordingly, I would first like to guide you to,

Configure Outgoing Email in SAP Basis Services | PostalMethods.com

https://scn.sap.com/thread/3427879

The parameters value are clearly mentioned in the SAP portal itself

SMTP Configuration Guide - SAPconnect (BC-SRV-COM) - SAP Library

So, please have a check on the given areas & do come back if this is not working after that also

Thanks,

kaushik