WM(6.3) With CS (2.2) Operation level assignment type-2 WorkOrder Push Not Working..!!

[Former Member]

Hi Team,

          we are working on the work manager 6.3 with customer service 2.2 ,currently we are working on the Operation level assignment type-2.

We are done changes in the Agentry level and also in the config panel but we doesn't get any work order into the device while checking with the config panel we noticed that the there is only the header level push but there is no Operation level push in EFI Assignment Detail. Please find the screen shot below.

Is there any standard bug in it.

If it so please give us the valuable answer from your side ..

While deploy and check with this work order push we got error  like "cannot cast class..." in the log file

java.lang.ClassCastException: Cannot cast class com.syclo.sap.component.customerservice.workorder.stephandler.CSWorkorderPushStepHandler to class com.syclo.sap.component.customerservice.workorder.stephandler.WorkorderPushStepHandler

Give us a suggestion in it..

[Former Member]

Hi Leonardo,

Thanks For your reply, we got orders and notification during transmit.

Here we are discussing about push scenario only and we are using operation level assignment type 2 and did all the push configuration in agentry and configpanels and we have noticed on that while doing mapping in EPF Assignment in Config panels but there is no Operation level Push activation Rows here. PFA screen shot ,Is there any standard bug in Customer service2.2?

we have received the below error message from logfile also while creating high priority Work order from SAP .

java.lang.ClassCastException: Cannot cast class com.syclo.sap.component.customerservice.workorder.stephandler.CSWorkorderPushStepHandler to class com.syclo.sap.component.customerservice.workorder.stephandler.WorkorderPushStepHandler

[LeonardoGomez]

Hi Vignesh,

The problem is with the push or you don't get any orders during the transmit?

Regards,

Leonardo.