Getting Duplicate EWA reports for my entire Landscape

[Former Member]

Hi All,

Am getting duplicate EWA reports for my entire SAP landscape. In my case i have scheduled EWA reports to generate every Monday.

Here am getting two to three EWA reports for the same system. so i want to remove those duplicate entries. Could you please help to fix this.

Steps i have tried already:

I have removed  duplicate "EarlyWatch Alert for Solution Manager" entries from SDCCN tcode.

Regards,

Sabarish

[manish_singh13 · Accepted solution]

Hi Sabarish,

Please check and confirm below steps:

1. There are no individual or duplicate jobs configured in SDCCN of managed system.

2. There are no multiple solutions defined for your systems.

3. Also check in Recipient list if same recipient's are mentioned multiple times (different distribution list etc.)

Thanks,

Manish

[Former Member · Accepted solution]

Hi Manish,

I have cross verified and found that the system SID mentioned in two to three solution with same logical component. Which means the each solution will trigger email? Could you please confirm? so that i can uncheck those entries to maintain single solution. PFB Here my case am getting 3 emails for PIP system. Please check and update me. Thanks in advance.

Regards,

Sabarish

[manish_singh13 · Accepted solution]

Hi Sabarish,

Please confirm these steps also:

1. Check in Earlywatch Alert Management --> Step 2 Activate EWA if all these solutions are active for EWA.

2. In your solution manager check background job (SM:EXEC SERVICES) logs the day it's sending duplicate EWA. If these EWA have same ID & SID or different ID with same SID.

Thanks,

Manish

[Former Member · Accepted solution]

Hi Manish,

I have checked as per your input. PFB

1. 1. Yes I could see that those three active entries[ex.PIP] present in Earlywatch Alert Management.
2. 2. Different session number with same SID. Ex. For PIP I have received 3 EWA reports with different session number.

Can we go ahead and deactivate other entries to make only one solution for one SID.

Please confirm.

Thank you so much for your support.

Regards,

Sabarish

[manish_singh13 · Accepted solution]

Hi Sabarish,

Yes, you can deactivate the other solutions and keep one solution per system active for your EWA.

Also as you have mentioned that each EWA has different session numbers so we need to identify reason for these. Please check in your managed system (e.g. PIP) SDCCN tcode if you have single maintenance package job scheduled which runs on daily basis.

Along with that please check in "Done" task list tab about these different EWA sessions, if those got generated same day or different days.

Thanks,

Manish

[Former Member · Accepted solution]

Hi Manish,

Thanks for your support.

Yes we have single maintenance package job running with three different session id.

I have verified in SDCCN under " Done" list.

The same three session number match with EWA session.

Here my question, we have to remove those duplicate session too along with deactivation of duplicate solution?

Regards,

Sabarish

[manish_singh13 · Accepted solution]

Hi Sabarish,

Please keep on "Maintenance Package" task scheduled in SDCCN which should run on daily basis. This task will itself create EWA session and send it to Solution Manager.

Keep only one solution active for EWA (per system or for all system). Do not create multiple solutions for same system.

I believe those 3 EWA sessions were triggered manually by any of your user as maintenance package does not create multiple EWAs automatically per cycle (weekly).

Thanks,

Manish

[Former Member · Accepted solution]

Hi Manish,

I have deactivated duplicate solution for single system alone to check further.

I will confirm you on monday or tuesday. Thank for your support.

Regards,

Sabarish

[Former Member · Accepted solution]

Hi Manish,

No Luck Still getting multiple EWA for that single system.

Ex: PIP

1.I have deactivated solution for PIP and its having single solution for PIP system.

2. I have deleted duplicate entries present in tcode SDCCN make it only one for my single EWA reports.

But unfortunately still getting those deleted session number EWA reports. Currently its present in -->SDCCN-->Deleted tab--> Those duplicate session number.

Could you please revirew and update your point of view. thanks in advance.

Regards,

Sabarish

[manish_singh13 · Accepted solution]

Hi Sabarish,

Please attach screenshots of SDCCN (PIP) tcode (To Do, Done, Deleted & Task Log) along with Earlywatch configuration for Solution.

Thanks,

Manish

[Former Member · Accepted solution]

Hi Manish,

I have deactivated ECD duplicate system solution. Here the screen shot for your reference.

You can able to see from deleted tab that two duplicate EWA reports for ECD system has been deleted but still i got the same EWA reports. Kindly check and let me know if any. Thanks Manish.

Regards,

Sabarish

[manish_singh13 · Accepted solution]

Hi Sabarish,

I have checked your screenshots and all configuration seems to be correct except one additional service "Service Preparation Check" in SDCCN.

Please delete this as for EWA you need only "Maintenance Package" service to be scheduled which runs on daily basis.

So please clean your SDCCN jobs and keep only "Maintenance Package" job.

Please check below SAP Note for reference.

1907383 - How to setup and troubleshoot EarlyWatch Alert reports in SAP Solution Manager 7.1

Thanks,

Manish

[former_member185048]

Hi Sabarish,

Is the email for EWA is being sent many times or the EWA itself is getting generated many times.

Thanks,

Karthikeyan

[Former Member]

Hi Karthikeyan,

Yes, getting the email for many time. i could see only one reports generated during the week. PFB

Could you please check and update me. Thanks in advance.

regards,

Sabarish