Corrupted Portal site

[TylerF]

Hello,

I have a Portal Site that appears corrupted. This is an HCP Trial account.

In the design mode, I can no longer view the stats on the "Home" tab (see attachment). I can also no longer view Applications, or Catalogs associated to the account. I can however, view the Groups.

This link in the Portal Documentation mentions Administrators can utilize "Safe Mode" to recover corrupted sites.

CPv2 Documentation

I do not have an option to use "Safe Mode" from the dropdown list in the "Site Directory" as mentioned in the article (see attachment).

Does anybody have another idea for fixing a corrupted site? Or is "Safe Mode" unavailable in the trial account?

Thank you!

[Former Member · Accepted solution]

Hi Tyler,

We received your exported site file and will look into it.

Safe Mode is currently unavailable in all accounts.

Thanks,

Guy

[TylerF · Accepted solution]

Ok thank you Guy,

Do you know when/if safe mode will be made available again?

[Former Member · Accepted solution]

Hi Tyler,

I have sent some queries internally and we will get back to you with both questions. As this is a specific case, we will contact you shorty by email.

Thanks,

Guy