Workflow strange behaviour

[former_member182655]

Hello collegues,

I've faced with the strange behaviour of workflow  on my GRC 10.0 SP23.

User gets remind messages that she need to take a decision regarding request 7008. But she cannot do it because the request contains a system that is not in use anymore.

I tried to cancel it through request administration, but couldn't find.

Then I found in debug logs task ID and made logical deletion (following instructions here)

After this operation I saw in the debug log this status:

However, the user still gets notifications.

I though that I could cancel the request using the program for stale request, but it didn't allow to set a request number.

Do you have any ideas how to cancel the request?

Regards,

Artem

[Former Member · Accepted solution]

Hi Artem,

You can try the program "GRFNMW_MANUAL_INSTANCE_CANCEL" for cancelling the request.

For selecting the MSMP instance ID use the help icon and enter the request no in External Key Displ field and search , you will get the instance ID.

Try the regular cancel option first. If this does not work then you can abort the request by specifying the appropriate reason.

Also , remove the lock entries for the instance in SM12 if any before executing the program.

Regards,

Manju

[former_member182655 · Accepted solution]

Thank you Manju!

The status has changed, hope the spam will stop falling.

Regards,

Artem