on 08-09-2016 8:41 PM
Hi Friends
I am trying to configure a tax scenario, where goods are being shipped from US to Canada when ordered by Canadian customer. In our case Vertex is doing the tax calculation. We are getting zero tax for this scenario, whereas there should be some tax. I have used CTXJ, whose master data is maintained as 100%, but other tax condition type, XR1, XR2 etc are coming as zero.
Can anyone advise, where the issue is. Canadian customers are eligible for tax so I need to have correct tax getting determined.
Regards
Niladri
Please check with Vertex team whether the customer is maintained with Tax exemption certificate.
May be customer is eligible for tax but, If a customer is maintained any tax exemption certificate in Vertex system,then that customer will NOT be calculated tax in ECC.
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