SAP Solution manager ITSM integration with JIRA

[Former Member]

Hi All,

i would like to have some documentation on SAP solution manager ITSM integration with JIRA tool

I could not find any documentation relevant to it.

Also clarify the below points

• Is Solution manager ITSM possible to integrate with JIRA
• what kind of API is required for the integration
• Any middle ware required for this integration?

Kindly help in getting the answers for the above questions.

Thanks,

Subhashini.

[frank_kuehn · Accepted solution]

Hello Subhashini,

please have a look to the following thread. The answers there should cover your questions:

http://scn.sap.com/thread/3939268

Kind regards,

Frank

[Former Member · Accepted solution]

Thanks Frank for the reply..

this is the kind of information i was looking for.

Thanks,

Subhashini.

[Flowace]

Integrating SAP Solution Manager IT Service Management (ITSM) with Jira is feasible using dedicated connectors and solutions that rely on REST APIs. Middleware solutions, like Cross Connector for Jira / SAP Solution Manager, enhance the process.

Key resources include the Cross Connector 4 Jira / SAP Solution Manager marketplace listing and discussions on SAP Community. Additionally, solutions like Sync SAP Solution Manager with Atlassian on the Atlassian Marketplace offer comprehensive integration options. Ensure proper API configuration in both systems and refer to documentation for technical guidance during implementation.