Contract Cancellation

[Former Member]

Hi All,

When we are trying to cancel the sales contract from CRM end, the credit line is not getting posted in the billing plan. But, when we uncheck the header, it is showing the credit line item. We are facing thise issue from 20 days only. Earlier it was fine. As of now, as a work around, we are unchecking header every time while cancellation. Can anyone suggest why this is happening like it... I want to see credit line item while cancelling contract, but we should not uncheck header. Is it possible?

[Jelena]

It's sounds rather like CRM question than SD. Based on the verbiage, I'm assuming you're a user and not a functional specialist. If this is correct then you need to raise this question with your local SAP Support team and your management. If I'm wrong then you should try to troubleshoot this first and then ask more specific questions.

There are also websites where you can get assistance for a fee.

[Former Member]

Hi, I am a functional specialist in SD and I am working in Utility project. When users are using the front end to cancel the contract, they are facing this issue.  Generally, it should post a credit line when we cancel the contract. But, here, unless they are unchecking the HDR button, its not happening like such. Any idea?

[Jelena]

Idea? Hmm... Perhaps use your skills and do some analysis in your own system?

[Former Member]

Ok.. Thanks!