Unable to find Service Catalog in SM_CRM page

[former_member238248]

Hi Experts,

I have configured Service Catalog as per the help page available in the below link.

http://help.sap.com/saphelp_sm71_sp12/helpdata/en/a6/f294511ce2245de10000000a44176d/content.htm

I now want to test this by creating the service catalog as mentioned in the demo

https://websmp204.sap-ag.de/~sapidb/011000358700001083502013E/index.htm?show=project!PR_6EAE87B2B8E9...

But I am not able to find the option SERVICE CATALOG in the CRM UI. For troubleshooting I went to Businessrole SOLMANREQ in transaction SPRO > Customer Relationship Management > UI Framework > Technical Role Definition > Define Navigation Bar Profile > Define Navigation Bar Profile > SOLMANREQU > Assign Work Centers to Navigation Bar Profile   and added the sm-catalog workcenter.

Still I am unable to see the same in SM_CRM page of the standard requester user IM_CREAT_<SID>.

Kindly advise. Thanks in advance.

-Vivek

[former_member201786 · Accepted solution]

Hi Vivek,

Could you please check under the following path if the SM-CATALOG is marked inactive? if yes, then uncheck it.

SPRO --> Customer Relationship Management --> UI Framework --> Business Roles --> Define Business Role --> Select 'SOLMANREQU' --> Adjust Work Centers.

Regards

Shubhra

[former_member238248 · Accepted solution]

Hi Shubra,

Many thanks for the reply.

Yes, I already unchecked the option and still I am not able to see the option.

Thanks & Regards,

Vivek

[former_member201786 · Accepted solution]

Hi Vivek,

It might be that the authorization is missing for this in the role.

Please check if auth object UIU_COMP has value AIC_SRVCATALOG. Can try with value '*' as well.

Regards

Shubhra

[former_member238248 · Accepted solution]

Hi Shubhra,

That did the trick

Thanks & Regards,

Vivek.