on 07-28-2016 10:34 AM
Hi Experts,
I configrate the E-Mail Inbound configuration. When a E-Mail arrived in our SAP Solution Manager 7.2 the Mail created directly a Incident (ZMIN)
I create a new Action in the ERMS Repository - Context ERMS. Its called Create Incident with Action Service - ID AH_CREATE_INC
So in the Actionparameter I just created "Description)
So in the Inbox, everything looks fine. But!!!
I Want when the E-Mail create a Incident that in the ticket the Support Team is automatically assigned and maybe sold -to -party.
Thank you for your help.
Kindly regards
Tom
Hi, Tom?
Could you provide copies of the screens in English, please ?
Regards,
Zavdat Ganiev
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Hi Tom,
is the support team determination working if you raise the incident manually?
Please have a look at those very helpful links, the wiki for the support team determination (Support Team Determination via Business Rule Framework plus - SAP IT Service Management on SAP Solut...) and the how-to document (
Cheers
Markus
Hi Markus,
the Support Team Dispatching in ZMIN works fine.
But what not working is following. E Mail receive in the Solution Manager.
automatic this E-Mail create a Incident via Serviceprofile.
So what I want is, When E Mail is in the Inbox and create automatically a Incident the Support Team need to be inside the ZMIN.
This is my problem. To create diractly a incident the BRF plus works fine.
Thank you for your help
regards
Tom
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