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GRC10.1 MSMP - Modify Task Settings and Modify button

jonathan_yim
Explorer
0 Kudos

Hi Gurus,

I got a question about the Modify Task Settings and Modify button for MSMP.

In the MSMP->Maintain Paths (5) ->Maintain Stages, there is a configuration for Modify Task Settings. In there, you can set up the escalation and routing rules and etc. Then there is another button called Modify. When I click on the 'Show Details', it will allow me to enter the same config for escalation and routing rule, else I can leave it as User Default.

If for example, I want to set up escalation, do I need to set it at both Modify Task Settings and Modify or just Modify Task Settings will do?

If I do not set it for Modify button, I do not see the escalation or routing rule updated in the Maintain Stages overview.

That kinds of got me worried. 

Jonathan

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Jonathan,

It will be sufficient to set escalation only in the MODIFY stage screen by clicking on Show Details.

When both are set modify task settings are overridden by the settings in modify stage screen and settings done in modify task setting will not appear in modify stage screen. Modify task settings will be effective only if no entries are made in the modify stage screen.

Let me know if you need any other details.

Regards,

Manju

Answers (0)