SAP HANA Cloud Portal - Service partner

[mlipton]

Hello SAP HCP team,

I note there is a channel partner role (sales) portal for C4C and I am keen to confirm whether a similar portal will be released for external service partners. For example in the case that a brand owner contracts out warranty repair to a network of service dealers the requirements is for an easy-to-use portal for service dealers to raise, access, execute and claim for service tickets. This would be a secure portal for the service dealers (3rd party repairers) and would integrate into Cloud for Service as the backend, similar to the existing C4C extensions. There is already a portal for customers to raise warranty tickets, but not one for external service partners.

Thanks

Mark

[ThomasHensel]

Hello Mark,

thanks for sharing this exciting use case. As you may have recognized we just relaunched a new set of accelerators for implementing support site scenarios: by .

We will discussed your proposed use case and come back to you shortly.

Thanks for sharing. Have a nice day,

Thomas