User getting logged out

[Former Member]

Hello,

The users are getting logged out from our system.

We can see the below error in dev_icm logs .

There are no dumps , work processor logs or in sm21.Can you please help.

Regards,

Sandeep

[former_member182967 · Accepted solution]

Hi Vrinda,

Please check notes 2240054 - ICM / Web Dispatcher: Issues in HTTP Log Handler (icm/HTTP/logging_<xx>) and 2323946 - Wrong error messages in trace files

The error can be ignored.

Do you mean that you in web page are getting logged off?

Regards,

Ning

[Former Member · Accepted solution]

Hello Ning,

What else could be the reason for user getting logged out from sap if no network issue was detected.

Regards,

Sandeep

[former_member182967 · Accepted solution]

Hi Vrinda,

Maybe it is cause by ICM timeout setting, please check Timeout Options for ICM and Web Dispatcher - SAP Web Dispatcher - SAP Library

Regards,

Ning