on 05-01-2007 2:12 PM
Hi,
We are using the solution manager 4.0 service desk.
Is it possible to assign a message to more than one processor?
I tried to add an additional processor via the "partners" tab, but I get a red alert that there are too many message processors.
Thank you,
Adi
Hi Timo,
Thank you for your Reply. It was very helpfull.
Have a nice day,
Adi
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Hi Adi.
How do you want to assign the message? If you have an organizational management you can assign a organisation as support team. Then all members of these organisation can select their messages in the monitor using the parameter - My collegues.
If you like to assign it explizit for example to one more processor you can change the partner scheme and increase the number of allowed message processors.
Regards,
Timo.
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