on 07-11-2016 9:10 AM
Good Morning All,
We currently make use of Solution Manager for Incident Management as well as Change Management.
What we have done is setup a Sandpit environment and ran an upgrade to:
Release 701
SP- Level 0012
Since the upgrade we have the following issue with Incident Management Web Version
The system will not allow one to save a Message Processor.
It keeps coming up with "Make an entry in field 'Message Processor'"
If you save the call and check under Business Partner it removes the Message Processor.
Any ideas
Thanks
Hi Vaughan
Apart from the notes, It seems to be authorization issue as well
Please assign authorization object SM_SDK_ACT and * value in allowed actions.
Also please check the BP you had maintained.
Thanks
Rishav
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Hi Vaughn,
I had a similar problem in ChaRM. I turned out that the field in the Details assignment block was actually not the partner function that the label made you think it is.
Can you look at the involved parties assignment block, if the partner is really the processor, or fill it from there rather from the details?
If my suspicion is right, then it will by the CRM UI configuration that you need to touch.
Cheers
Markus
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Hi
kindly check the below doc
pls check below notes as well
1483276 - Use of Customizing Parameters in DNO_CUST04, AGS_WORK_CUSTOM, and ICT_CUSTOM
1982658 - Display/Edit mode set when a document is saved in IT Service Management
1855827 - Pop-up window for entering Current Processor cannot be closed in CRM Web UI
1730756 - Document can be changed without entering processor
hope it helps.
Thanks
Prakhar
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Hi Vaughan,
This is a new functionality which is delivered as part of SP5 and valid for all SPs after that.
It might have happened that you TR not got transported for that table entry etc. so earlier it wasn't the case and may this entry doesn't exist as of today so you see different behavior.
Have you referred the sap notes as well.
Please check and let us know further to help you resolve it.
Thanks
Prakhar
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