how to reset HCPMS

[Former Member]

Hi my HCPms account was dead, is that possible to reset HCPms account by any mean?

BR

WangHe

[mgrasshoff · Accepted solution]

Hi,

self service for resetting HCPms is not available. I can let our dev ops team reset your account, but I need your permission to reset it, since all data will be lost and I need your account name - best you send me a PM.

Sorry for the inconvenience, but this can happen on trial

Regards,

Martin

[Former Member · Accepted solution]

Thanks Martin!

Both my account P1941987274 and S0016268427 need to be reset.

BTW, is this a known issue in trial version only? Im considering to suggest my client deploy their mobile solution on HCP, has the enterprise version fixed it?

BR

WangHe

[Former Member · Accepted solution]

This message was moderated.

[Jitendra_Kansal]

Are you referring to Trial of HCPms? What do you mean by 'dead' ? Lost all configurations?

Looping expert ,

Regards,

JK

PS: You can create another new account on HCP trial to access mobile service.

[Former Member]

yes, all the configurations lost, is that possible to reset rather than create a new account?

[midhun_vp]

Hi He Wang,

Could you please give more information on the issue.

What do you mean by account is dead. Are you not able to create new application configurations in HCPMS cockpit?

Regards, Midhun VP

[Former Member]

when I login to the hcpms account, there's no application showed,

when I try to look at my applications, it will take quite a long time, about 5 min., then internal error showed.

and yes, there's no way to create new application either.

btw, other functions in HCP work well, but HCPms.

[midhun_vp]

Were you able to create apps before?

[midhun_vp]

I am attaching my HCPMS configurations. You can double check if your configurations are correct.

[Former Member]

yes, it worked well, but since I had tried to upload and deploy an updated hybrid app in "Application-Specific Settings", I lost everything

[midhun_vp]

Someone from the development team might be able to help here. Martin Grasshoff

[Former Member]

thanks mate!