Problems using ESRI On Premise in Lumira 1.31.0?

[Former Member]

Hello,

As of Lumira's latest update, version 1.31.0, we have been wanting to use the added "ESRI On Premise" feature to make use of geographical data hosted on our own servers.

However, having tried to connect to our ESRI-enabled development server (ArcGIS Online), and attempting to use the Geo Map visualization under the "Visualize" tab, we continue to see the same default error message in Lumira:

Unable to connect to the Esri map service. Please check network and proxy settings.

Looking at the screenshot, you can see that this feature requires a valid username, password, and portal URL.

• We are also of the understanding from SAP release notes that a valid certificate is needed for our IIS server. Is this certificate quintessential for achieving a connection to our server?
• Also, what is the typical format of a portal URL? Are there any port numbers involved?

Any additional resources would be very helpful for reference purposes.

Thank you.

[ashokkumar_kn · Accepted solution]

Hi,

portal URL to be configured in Preference is

Example : Portal URL  = https://<server>/arcgisportal/sharing/rest/

Lumira adds the below to the portal URL for connection to ESRI

ESRI Login URl =  Portal URL  + /generatetoken

ESRI  Portal Self URL = Portal URL  + /portals/self

ESRI  Custom URL = Portal URL  + /content/users/

ESRI  Service URL =  Portal URL  + /content/items/

Regarding Certificate: Yes, we need a valid certificate for the Server. This is because we use token based authentication to connect to ESRI Map. In token based authentication , first we generate a token by firing an AJAX post call with login credentials to https://<server>/arcgisportal/sharing/rest/generatetoken

Thanks,

Ashok

[former_member226964 · Accepted solution]

Thanks, when entering https://<server>/portal/sharing/rest it seems to work. At least we get the basic esri base map and not the error message.

But when I press "Import Esri Custom Service" it just says "No feature service was found for your account".

In our portal i've added a couple of Feature Services containing polygons, they are viewable in the portal map.

What is the requirements for getting my custom layers to show in lumira?

[former_member226964 · Accepted solution]

What's considered a valid certificate?

I still can't get our layers to show in lumira and i'm wondering if it's because our certificate is to weak/not valid?

Seems like we have a valid certificate but Chrome thinks that it's too weak (SHA-1). Could that be the problem for us? Feels like i'm grasping at straws here but worth we really want to get it working.

I have published several different FeatureServices containing Polygon-shapes but lumira just says "No feature service was found for your account."

I have tried all kinds of proxy settings with no luck.

Thanks

Jonathan

[dallas_marks]

Can somebody confirm is there no longer an out-of-the-box ESRI option as there was in Lumira 1.30? What are a customer's options if they have neither an ESRI online or on-premise license?

[ashokkumar_kn]

Hi,

If Default Account option is chosen, SAP Lumira uses default connectivity for connecting to ESRI and render base map.

If users enter credentials, SAP Lumira uses customer entered credentials to connect to ESRI.

Thanks,

Ashok

[Former Member]

UPDATE:

We were able to establish an Esri On Premise connection using the following URL:

https://<server>/arcgis/sharing/rest

However, now when navigating to the 'Visualize' tab, and selecting the "Geo Map" visualization to use the Esri services, Lumira simply hangs with the "Loading Esri Map" message and the map never actually renders.

Has anyone experienced this issue while establishing Esri connectivity? Thanks.

[former_member183781]

Yes, we get the hanging with the "Loading Esri Map" message problem all the time.

1. What OS are you running the Desktop Lumira application on..?
2. Does the ESRI work OK with the "generic" ESRI cloud connection that SAP provides by Default..?
3. Assuming that you have entered VALID credentials into the Desktop Lumira application for your On-Prem ESRI ArcGIS service URL.
4. Are you on some kind of Laptop or PC that is locked-down or centrally-managed by your Corporate IT team (eg. Managed Desktop)...?

There is no simple/easy fix - you need to work with your Corporate IT to find-out which part of the Managed-Desktop configuration is blocking the Thick-Client application connections to the restful services.

Sometimes it is IP-range, Sometimes it is Ports, Sometimes it is the Encryption-method being used by the HTTPS connection.

See if they can run some kind of Security-Trace on your machine while you are trying to engage the ESRI components in Lumira..?

[Former Member]

1. The Lumira application is being run on Windows 7 Entreprise.

2. The default Esri connectivity is unknown due to our corporate proxy.

3. The restrictions of the domain on which the application is run may be centrally-managed.

I suppose it really could be any one of those things, we are planning to use packet-sniffing software as an aid as well.

[former_member183781]

Added a suggestion into SAP IDEA PLACE to improve the way the ESRI Connections are Managed and Consumed in the CMC and SAP Lumira Desktop.

Take a look and VOTE for it if you would find it helpful. Ideas need at least 15 votes to get attention by the Product Team....

Support 'Managed' ESRI Connections in LUMIRA desktop and LS4BIP

https://ideas.sap.com/D35289

[Former Member]

I would also like to clarify that the version of the ArcGIS portal is 10.4.1. Does anyone have any success stories of connecting using the 'Esri on Premise' feature?

[former_member226964]

We have the same problem when trying to get Esri on premise working in Lumira.

When I look at the data traffic through Fiddler I can see that lumira is trying to reach http://OurArcGisServer/portal/portals/home

Even though our ArcGIS server is located at OurArcGisServer/portal (which i've entered in preferences in lumira) it seems like lumira adds /portals/home at the end of the URL.

When I enter http://OurArcGisServer/portal/home in preferences for the geo map I can see that lumira tries to reach http://OurArcGisServer/portal/home/portals/self (????)

The problem for us definetly seems to be that our arcgis on premise server isn't located at /portals but simply at /portal.

[miles_stevenson]

I saw the same thing here. It doesn't seem to be configurable, either since Lumira always adds the  /portals/self to the url so I'm working with our internal ESRI server folks to see about adding a url redirect or something to the appropriate service.

[ashokkumar_kn]

Hi Miles,

Let us know if you are able to manage by url redirecting.

Thanks,

Ashok