Service Desk -- java systems

[Former Member]

I'm using Solution Manager 4.0, and I'm trying to create a Support Message for a Java system (specifically EP). When I select System/IBase for the Java system, I get 0000000000 for the installation number and ES3 for the System Id and blank for the Client. When I try to select a client, I get "No clients available for system ES3 in SMSY". There's no way to specify a client on a java system. What am I doing wrong?

Thanks.

Regards,

Mel Calucin

Bentley Systems, Inc.

[Former Member · Accepted solution]

Your client should not be blank, it should be 000.

In the iBase you have to set it up with a client. It should look like this on the Text tab.:

Description                     Identification
Enterprise Portal               ES3 0000000000 000

[Former Member · Accepted solution]

Thank you!