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Service Desk -- java systems

I'm using Solution Manager 4.0, and I'm trying to create a Support Message for a Java system (specifically EP). When I select System/IBase for the Java system, I get 0000000000 for the installation number and ES3 for the System Id and blank for the Client. When I try to select a client, I get "No clients available for system ES3 in SMSY". There's no way to specify a client on a java system. What am I doing wrong?

Thanks.

Regards,

Mel Calucin

Bentley Systems, Inc.

Former Member
Former Member replied

Your client should not be blank, it should be 000.

In the iBase you have to set it up with a client. It should look like this on the Text tab.:

Description                     Identification
Enterprise Portal               ES3 0000000000 000

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