Agentry drop downs clearing after other updates are made

[Former Member]

I Have a screen with three fields.  1 list selection, teo text fields. There is an enable rule on the last text field. When you makke an update to either text field the list selection clears and you have to reenter the selection.   How do you get around this? This is just one example.  This happens on many of our screens.

[former_member197782 · Accepted solution]

Hi Heather,

In which version of Agentry client you are getting this issue. Please get the latest client version if you are on the older version.

On which platform you are testing the app (iOS / Android / Windows)?

The auto population of data into the fields and clearing of data is based on the rules. So please check if there are any rules on your text fields and and also the object and transaction properties at screen level.

There might be some inconsistency while holding the data at screen level from transaction and object properties.

Please let me know for more info.

Thanks & Regards,

Roopa M.

[Former Member · Accepted solution]

The version of the client releasing in August should fix this issue.  Its not a rule issue.

[Former Member · Accepted solution]

upgraded to 70.13.1.5 and this resolved the issue

[Former Member]

ANy ideas?

[Former Member]

Is there an update rule on the List selection?  If yes, what is it?

[Former Member]

no there is no update rule... 

[Former Member]

Stephen...anything else I can provide..... this is an issue I'd like to get past before my users start testing.

[bill_froelich]

Heather,

Did the latest client you are testing address this?

--Bill

[Former Member]

Is there an update rule on your text field that updates the based on the other selections.

[Former Member]

NO...just an enable rule on one of the text field.

[Former Member]

The enable rule is based on the value selected from the list box .  Just more info