Dear Team,
Our requirement is to automate CR workflow approval process through SolMan Service Desk.
- User logs a call in VERSA
- Functional Team analyzes VERSA Ticket & requests user for BRD
- User prepares BRD & takes SMEs approval
- SME approves BRD & it comes to Functional Team
- Functional Team analyzes BRD, prepares FS & starts working on it. If it is new development or change in existing objects, then it goes to ABAP team
- ABAP team prepares TS & starts development in SAP
- Once CR is completed, communication goes to SMEs/User
- VERSA Ticket is closed by Functional Teams based on confirmation from SMEs/User
Please guide me how to configure above steps in service desk of solution manager server.
Kindly advise.
Regards,
IMRAN.
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