oData get and update not working after 30 min idle time in mobile app (403 - Forbidden error)

[Former Member]

Hello everyone,

Here is the situation.

We are developing a hybrid hybrid kapsel application and running into a issue when mobile app is kept idle for about 30 min after logging in. oData GET and UPDATE method fail and we are seeing a 403 forbidden error in console. below are the specs:

Frontend: Cordova 4.1.1 and Kapsel SDK SP09

Mobile platforms: iOS and Android.

SMP Server SP08

iOS above 8.x.x

Issue is not consistent though. we can say that 6 out of 10 times it is re-producable.

Your inputs and solutions will be greatly appreciated.

- Rohan

[Kevin_SAP]

Sounds like your session times out and the next request after this happens after this doesn't send an authentication header with the request, hence the 403.  I would double check you client code to ensure the authentication header is sent with the request.

Regards,

Kevin