Solution Manager Diagnostic Agent Connection Problem

[Former Member]

Hi Experts,

I am configuring Solution Manager 7.1, in System perpetration step 6.7 connect diagnostic agent step shows some error.

We have 2 Diagnostic agents, on the solman server diagnostic agent shows error with "access denied by managing system check the user/ password", second diagnostic agent shows pending status, but it is also some issue.

SLDAPIUSER is the user we are using, at the first time error shows i changed the SLDAPIUSER password using SU01, i think it is the problem but that's not work. I try to change the user password in hostname:port/nwa but there also some problem after changing password its not affect.

Can any one help me to resolve this issue,

Thanks and Regards,

Sajmal TS

[former_member182967 · Accepted solution]

Hi Sajmal,

You do not need to installed two diagnostic agents in SLM host, uninstall one firstly.

User SMD_AGT created in system preparation -> 1 Maintain User is use to connect Diagnostic Agents to your Solution Manager system (or other user you let SLD connect to). Please check the user status.

Regards,

Ning

[Former Member · Accepted solution]

Hi Ning,

Thanks for your replay, We have 2 Servers , both are in different places so want to configure 2 Diagnostic agents to solution manager.

SMD_AGT is created in System Preparation, SLDDSUSER, SLDAPIUSER are working, i can logon there users from GUI

Thanks and Regards,

Sajmal