Unable to login SAP Predictive Analytics 3.0 Client Tool?

[chandrasekhar6]

Hi All,

When try to login Remote Assistant 3.0 it shows the following error,

I have given as our BI Server Details (Such as BI Server Name and BI Port Number)

and BI User name and BI User Name password then it shows above error.

Here port number as BI Server port number or any other.

Please share your valuable inputs.

Thanks,

Chandra.K

[achab · Accepted solution]

Hi Chandra, any news?

Thanks & regards

Antoine

[chandrasekhar6 · Accepted solution]

Hi Antoine,

Not yet resolved problem.

Thanks,

Chandra

[achab · Accepted solution]

Can you please log a ticket with SAP Support?

[achab]

Hi,

The remote assistant (PA client) does not connect to a BI Server. It connects to a PA server. Hence you would need to install one if that's not the case already.

Please refer to the server install guide in our help portal (help.sap.com/pa).

Best regards

Antoine

[chandrasekhar6]

Thanks for your suggestion

[achab]

You are welcome, can you please make the question "Answered" in case it is now resolved?

Thanks & regards

Antoine

[chandrasekhar6]

Hi Antoine,

Sorry for delay,

When I Login Remote Assistant 3.0 in server successfully.

Here given user name and password are server login credentials.

When I Try to Login in as my local system it shows  above error.

Here I given  as my system credentials and also server login credentials, in both cases shows same error.

Note:In both cases server details are same.

Thanks,

Chandra.K

[achab]

Hi,

Can you contact the server from the client (using ping)?

See page 11 of guide here https://websmp103.sap-ag.de/~sapidb/012002523100008616362016E/pa30_client_install_en.pdf

Server and Remote Assistant Installed on Different Systems If the server and the Remote Assistant applications are set up on two different systems, check the following points:

○ The client network system is correctly connected to the remote server. From a command tool application, execute a ping application to your server IP, it should return a valid reply message.

○ Check that no firewall application, or any protection applications, blocks the server port number and/or Remote Assistant.

Thanks & regards

Antoine

[achab]

A second one on the same page

Page 20 of https://websmp208.sap-ag.de/~sapidb/012002523100008696452016E/pa30_operation_admin_en.pdf

Automated Analytics client cannot connect to the server

Try to reach the server from your client computer using the same name or IP address you use in your client application.

The server could not be reachable because:

● IP Address or DNS hostname is unresolvable from your client computer.

● The server computer is not running.

If the server is reachable, this error can be due to the fact that the Authserver is not started on the server computer