VEA Cad import issue on Windows 10

[Former Member]

Hi, Is VEA supported on Windows 10?  I am asking because I've been using VEA and/or Right Hemisphere for CAD translation for over 10 years and I cannot get it working on Windows 10.  Collada (.dae) files open but the parts are not assembled correctly. JT files fail to open with the following message: 

-[Information]:Reading file with translator JT\JTTranslator.exe

+[Fatal]:Could not start Target process.

  -[Fatal]:Error occurred in Chromium library: <No Error>.

-[Fatal]:Translation error: Exception occurred.

+[Fatal]:Could not execute Sandbox session.

  -[Fatal]:Session finished with exit code: Success.

I get the same error (above) with step files also. The files I've tried all open fine on Windows 7 running the same software build of VEA.  I am running SAP VEA 8.0 x64, Version 8.0.500.8706.  My laptop is Windows 10 Enterprise version 1511 with an Intel Xenon CPU E3-1535M v5 @ 2.9 GHx 64-bit OS.

Any help would be really appreciated.

Thanks

Julie

[Former Member]

Hi Julie,

i am having the same issue. Were you able to resolve this with support?

Kind Regards

Dominik

[derrick_hurley]

Hi Dominik,

Please toggle the Sandbox option in Author to see if this helps.

Help -> Plugin Manager -> Security Tab

If this fails, please can you raise an Incident for component CA-VE-VEA

Best regards,

VE Support

[Former Member]

Hi VE Support,

works perfect thank you!

Kind Regards

[Former Member]

Hi Thank you.  Turning off sandbox mode fixed the issue.  Thank you. I had been opening CAD files in VE Viewer, saving as rh, and then opening the rh in VE Author.  This saves me a step.

Thank you!

Julie

[Former Member]

Hi Julie,

This is strange, I think it's an issue related to Windows 10 OS, because with Windows 7 or 8 this works fine. I suggest to open an incident to SAP support.

Ciao,

Salvatore