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Quote referenced by rejected order item

paul_tulloch
Explorer
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I have created a quote via VA21. Then created an order, via VA01, fully referencing the quote. As per our business process, if the order item is no longer viable, e.g. the customer cancels the order, we reject the order item with a rejection reason. The quote item remains fully referenced. We have to delete the order item to release (unconsumed) the reference item on the quote. Is there a way to configure the rejection reason to release (unconsumed) the referenced item on the quote?

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Answers (1)

Answers (1)

VeselinaPeykova
Active Contributor
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As far as I know, what you ask is not possible, sorry.