Cannot create access request in IE11

[surya_appala]

Hello Experts,

Few users are receiving below error.

Any note available to correct this issue. It is observed that only few users are getting this error. Every one else is able to raise GRC requests comfortably. Please help. Thanks.

Regards,

Surya

[former_member185447 · Accepted solution]

Hello Surya,

Just a Random note which I was going through and felt might be useful for you.

2211271 - NWBC screen coming in blank while opening some links in IE11

Go through the CAUSE section though not related to this issue but might help you to apply to the discussion that you have opened.

Regards,

Rakesh Ram M

[surya_appala · Accepted solution]

Hello

Thanks a lot everyone for your effort in resolving this issue.

Finally the issue got resolved with below settings made in browser.

In windows search for Regedit and follow the path: HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl

Create the following folder : FEATURE_FORCE_NATURAL_TEXT_METRICS

Right Click on the folder then “New” then “Key”

Into this new file FEATURE_FORCE_NATURAL_TEXT_METRICS; Click on the empty part

Choose Value “DWORD 32Bits”

Change the new Item to iexplore.exe and Save

After this operation, close completely your Internet Explorer 11 and retry.

The same steps are followed in all users machines and worked well.

Regards,

Surya

[Former Member]

Hello Surya,

Most of these browser related issues can be solved by updating the Unified Rendering framework to the latest. Follow the steps of this WIKI and let us know how it goes: Unified Rendering Notes - Which one to apply - Web Dynpro ABAP - SCN Wiki

Best Regards,

Zoltan

[former_member185447]

Hello Surya,

• Try disabling all the third party add-ons and see if it fixes the issue.
• Try running Internet Explorer in safe mode and see if the error happens.

Thanks in advance.

Regards,

Rakesh Ram M

[surya_appala]

Hello Rakesh,

There are no add ons and tried the second option as well. We have raised a message to SAP. Waiting for reply from them.

FYI we are on GRC 10 SP 20.

Regards,

Surya

[radhakrishnan_r]

Hi Surya,

try users to check with Mozilla FIrefox brower its not if they have proper Java version it will work like anything i had such issues which fixed using firefox.

p.s: not sure your org will allow mozilla or not

Regards,

Radhakrishnan

[surya_appala]

Hello Radha,

Thanks for your message.

I would like to know how to determine if NWBC is compatible with IE 11 or not ?

Please help. Thanks.

Regards,

Surya

[Former Member]

Hello, May be you can check user access what access are missing from user who is getting the error. Or may be you can create a test id in quality system with the user id who is getting the error and then try to execute by yourself.

[Former Member]

Hi Surya,

This is due to a bug in IE 11.

Kindly refer the below thread and Note for more details.

2099080 - IE Issue: Performance issue IE11 quirks mode

Hope this helps

Regards,

Manju

[surya_appala]

Thanks Manjunath. But user is facing the same issue even when tried for Chrome as well. So confused

[Former Member]

Hi Surya,

Can you also please check if the user has set the ZOOM level to exactly 100% in the browser used to submit the request.

Regards,

Manju

[surya_appala]

Yes Manjunath. The ZOOM level is exactly 100%

Regards,

Surya

[Former Member]

Hi Surya,

Clear all browsing data and try running in compatibility mode.

Regards,

Manju

[surya_appala]

Hello Manjunath,

The issue is ongoing from past one month. I have suggested to clear all browsing history temporary file, checked for any shockwave objects as add ons, unchecked the option "do not save encrypted pages to link etc."

Still no luck.   One more point to be observed it only few users are facing this issue on IE11. Other IE11 users are able to access without any issues.

Regards,

Surya

[Former Member]

Hi Surya,

SAP has also recommended using IE 11 from Jan 2016 onwards.

Can you check with any of the MS specialists in your team as this is happening only for few users using IE.

Keep us posted once the issue is fixed.

Thanks

Regards,

Manju

[former_member185447]

Hello Surya,

Can you just zoom the picture and send please? Can’t see the error properly.

Thanks in advance.

Regards,

Rakesh Ram M

[surya_appala]

Hello Rakesh,

Please find the attached image. The error says "Corp.local is not responding"

There is an option to recover webpage. When user clicks on it, the page simply goes blank and does not respond.

Please help. Thanks.

Regards,

Surya