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Approver(GRAC_MANGER, GRAC_ROLEOWNER) do not receive Workitem

plaban_sahoo6
Contributor
0 Kudos

Hi All,

Approvers(eg. Role owner or Manager ) have required auth. assigned to approve requests, but workflow does not receive them. Automatic Workflow Customization is configured.

How do i resolve this.

Regards

Plaban

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Plaban,

Can you please let us know your SP level?

Kindly check the following

1.Perform task-specific customizing activity is completed for all the tasks and workflows as per GRC Post Installation Guide.

2. WF-BATCH and other users have sufficient authorizations. Try running a trace to check for missing authorizations.

Also check SLG1 and ST22 for any details.

3. Check the logs in MSMP Runtime Instance Monitor(GRFNMW_DBGMONITOR_WD)

Posting screenshots will help us in better understanding.

Regards,

Manju

Answers (1)

Answers (1)

former_member185447
Active Contributor
0 Kudos

Hello Plaban,


  • As manjunath pointed out, did you finish the post installation properly?


  • Try to refresh the work inbox and find out if you can see the request.


  • Did you checked in MSMP -> Path -> Modify task Settings whether Approve by E-Mail and Reject by E-Mail is selected or not?

  

Regards,

Rakesh Ram M