Hi All,
we are getting below error while trying to install SAP Sybase database on Windows 2012 server edition.
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LOG:
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#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000007f9684b4ca1, pid=3088, tid=3256
#
# JRE version: 6.0_35-b10
# Java VM: Java HotSpot(TM) 64-Bit Server VM (20.10-b01 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C [ntdll.dll+0x4ca1]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
#
--------------- T H R E A D ---------------
Current thread (0x00000000004dd800): JavaThread "main" [_thread_in_Java, id=3256, stack(0x0000000001ed0000,0x0000000001fd0000)]
siginfo: ExceptionCode=0xc0000005, reading address 0xffffffffffffffff
Registers:
RAX=0x0000000001fbd001, RBX=0x0000000000000000, RCX=0x0000000001fcdb78, RDX=0x0000000001fcdae0
RSP=0x0000000001fcda18, RBP=0x000007f9455bc8b0, RSI=0x0000000000000023, RDI=0x0000000000000003
R8 =0x000007fffffdc000, R9 =0x0000000001fcda20, R10=0x00000000000000b6, R11=0x0000000001fce170
R12=0x0000000000000040, R13=0x0000000000000000, R14=0x000007f9455bc8b0, R15=0x0000000000000000
RIP=0x000007f9684b4ca1, EFLAGS=0x0000000000010202
Top of Stack: (sp=0x0000000001fcda18)
0x0000000001fcda18: 0000000000000202 000007f9684edce1
0x0000000001fcda28: 0000000001fce0a0 00000000004d02c0
0x0000000001fcda38: 000000000219d5d0 00000000002302b0
0x0000000001fcda48: 000000006d923e9c 0000000000000050
0x0000000001fcda58: 0000000000230cc0 000000000219dc38
0x0000000001fcda68: 0000000000000000 00000000004d0300
0x0000000001fcda78: 0000000005e68d10 00000000004d0150
0x0000000001fcda88: 0000000001fbd000 000000000000005b
0x0000000001fcda98: 0000000000000003 0000000000000040
0x0000000001fcdaa8: 000007f9684b5740 000000000000000d
0x0000000001fcdab8: 00000000004d02c0 00000000004d02f8
0x0000000001fcdac8: 00000000004d02c0 0000000001fcde88
0x0000000001fcdad8: 0000000000000023 0000000001fd0000
0x0000000001fcdae8: 000007f9684b5946 000000001942a5d3
0x0000000001fcdaf8: 000000006dabc9b0 0000000006000006
0x0000000001fcdb08: 00000000004de248 000007f9455bc8b0
Instructions: (pc=0x000007f9684b4ca1)
0x000007f9684b4c81: cc cc cc cc cc 66 66 0f 1f 84 00 00 00 00 00 9c
0x000007f9684b4c91: d9 b9 00 01 00 00 c7 81 02 01 00 00 00 00 00 00
0x000007f9684b4ca1: 0f 29 b1 00 02 00 00 0f 29 b9 10 02 00 00 44 0f
0x000007f9684b4cb1: 29 81 20 02 00 00 44 0f 29 89 30 02 00 00 44 0f
Register to memory mapping:
Stack: [0x0000000001ed0000,0x0000000001fd0000], sp=0x0000000001fcda18, free space=1014k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [ntdll.dll+0x4ca1] KiRaiseUserExceptionDispatcher+0xa2
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
v blob 0x000000000213707f
j java.util.Vector.indexOf(Ljava/lang/Object;I)I+44
j java.util.Vector.contains(Ljava/lang/Object;)Z+3
j com.zerog.ia.installer.InstallPiece.addVisualChild(Lcom/zerog/ia/installer/HierarchicalScriptObject;I)V+34
j com.zerog.ia.installer.InstallPiece.addVisualChild(Lcom/zerog/ia/installer/HierarchicalScriptObject;)V+3
j com.zerog.ia.installer.actions.ActionGroup.addVisualChild(Lcom/zerog/ia/installer/HierarchicalScriptObject;)V+2
j com.zerog.ia.installer.InstallPiece.setVisualParent(Lcom/zerog/ia/installer/InstallPiece;)V+34
j com.zerog.ia.installer.InstallPiece.addVisualChild(Lcom/zerog/ia/installer/HierarchicalScriptObject;I)V+70
j com.zerog.ia.installer.InstallPiece.addVisualChild(Lcom/zerog/ia/installer/HierarchicalScriptObject;)V+3
j com.zerog.ia.installer.actions.ActionGroup.addVisualChild(Lcom/zerog/ia/installer/HierarchicalScriptObject;)V+2
j ZeroGgk.a(Lcom/zerog/ia/installer/HierarchicalScriptObject;LZeroGed;)V+49
j ZeroGgk.a(LZeroGed;Z)Ljava/lang/Object;+1863
j ZeroGgk.a(LZeroGed;Z)Ljava/lang/Object;+1042
j ZeroGgk.a(LZeroGed;Z)Ljava/lang/Object;+1042
j ZeroGgk.c(LZeroGed;)Lcom/zerog/ia/installer/Installer;+49
j ZeroGgk.a(Ljava/io/InputStream;Ljava/io/File;)Lcom/zerog/ia/installer/Installer;+77
j ZeroGgk.b(Ljava/io/InputStream;Ljava/io/File;)Lcom/zerog/ia/installer/Installer;+2
j ZeroGhs.a(Ljava/io/InputStream;)Z+5
j ZeroGhq.a(Ljava/io/InputStream;LZeroGht;)LZeroGhq;+26
j ZeroGgk.a(Ljava/io/InputStream;LZeroGhq;)Lcom/zerog/ia/installer/Installer;+8
j com.zerog.ia.installer.LifeCycleManager.aa()Lcom/zerog/ia/installer/Installer;+354
j com.zerog.ia.installer.LifeCycleManager.m()Z+75
j com.zerog.ia.installer.LifeCycleManager.k()V+132
j com.zerog.ia.installer.LifeCycleManager.a([Ljava/lang/String;)V+89
j com.zerog.ia.installer.Main.main([Ljava/lang/String;)V+13
v ~StubRoutines::call_stub
j sun.reflect.NativeMethodAccessorImpl.invoke0(Ljava/lang/reflect/Method;Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+0
j sun.reflect.NativeMethodAccessorImpl.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+87
j sun.reflect.DelegatingMethodAccessorImpl.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+6
j java.lang.reflect.Method.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lang/Object;+161
j com.zerog.lax.LAX.launch()V+227
j com.zerog.lax.LAX.main([Ljava/lang/String;)V+94
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x000000000661e000 JavaThread "Image Fetcher 0" daemon [_thread_blocked, id=3168, stack(0x0000000009160000,0x0000000009260000)]
0x0000000005fc8800 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=1952, stack(0x0000000009060000,0x0000000009160000)]
0x0000000006c6a000 JavaThread "Thread-3" [_thread_blocked, id=1280, stack(0x0000000007be0000,0x0000000007ce0000)]
0x0000000006bae000 JavaThread "AWT-Windows" daemon [_thread_in_native, id=1412, stack(0x00000000076d0000,0x00000000077d0000)]
0x0000000006bab800 JavaThread "AWT-Shutdown" [_thread_blocked, id=3444, stack(0x00000000075d0000,0x00000000076d0000)]
0x0000000006aca800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=556, stack(0x00000000074d0000,0x00000000075d0000)]
0x0000000005e7d000 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3236, stack(0x0000000006410000,0x0000000006510000)]
0x0000000005e78000 JavaThread "C2 CompilerThread1" daemon [_thread_blocked, id=980, stack(0x0000000006310000,0x0000000006410000)]
0x0000000005e71000 JavaThread "C2 CompilerThread0" daemon [_thread_blocked, id=2012, stack(0x0000000006210000,0x0000000006310000)]
0x0000000005e70000 JavaThread "Attach Listener" daemon [_thread_blocked, id=3972, stack(0x0000000006110000,0x0000000006210000)]
0x0000000005e6f800 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3812, stack(0x0000000006010000,0x0000000006110000)]
0x00000000020ee800 JavaThread "Finalizer" daemon [_thread_blocked, id=2896, stack(0x0000000005d10000,0x0000000005e10000)]
0x00000000020ea800 JavaThread "Reference Handler" daemon [_thread_blocked, id=2000, stack(0x0000000005c10000,0x0000000005d10000)]
=>0x00000000004dd800 JavaThread "main" [_thread_in_Java, id=3256, stack(0x0000000001ed0000,0x0000000001fd0000)]
Other Threads:
0x00000000020da800 VMThread [stack: 0x0000000005b10000,0x0000000005c10000] [id=3520]
0x0000000005e96000 WatcherThread [stack: 0x0000000006510000,0x0000000006610000] [id=3116]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
VM Arguments:
jvm_args: -Xms16777216 -Xmx50331648 -DACTIVE=true
java_command: com.zerog.lax.LAX C:/Users/c005-shxxxxxxx/AppData/Local/Temp/I1465293421/Windows/setup.lax C:/Users/c005-shxxxxxxx/AppData/Local/Temp/lax2FFD.tmp
Launcher Type: SUN_STANDARD
Environment Variables:
PATH=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\
USERNAME=c005-shxxxxxxx
OS=Windows_NT
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 45 Stepping 7, GenuineIntel
--------------- S Y S T E M ---------------
OS: Windows NT 6.1 , 64 bit Build 7600
CPU:total 4 (4 cores per cpu, 1 threads per core) family 6 model 45 stepping 7, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, sse4.2, popcnt
Memory: 4k page, physical 32767540k(475512k free), swap 40631860k(8057708k free)
vm_info: Java HotSpot(TM) 64-Bit Server VM (20.10-b01) for windows-amd64 JRE (1.6.0_35-b10), built on Aug 28 2012 16:50:10 by "java_re" with MS VC++ 8.0 (VS2005)
time: Tue Jun 07 11:57:07 2016
elapsed time: 2 seconds
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We tried installing Latest JRE (jre1.8.0_91)from the oracle site but still the same. I have attached logs for both Pre-JRE installation and Post JRE - Installation.
Please let me know on how to proceed.
Thanks,
Sharib
hs_err_pid1984_Post_JRE.txt.zip
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