Create support message some components disable automatically

[Former Member]

Dear all

while create support message from solution manager one component get disabled automatically

kindly find the screen for the same

in below u can see MM get untick automatically

in below all these also in disable mode when we manually activate MM then only

this below MM get activated

give some solution for the same

Regards

[rishav54]

Hi Rajendra

Generally this is expected as SAP does not want to use the MM component directly hence it will prohibit you for raising the component with MM directly. This had to deal with when you are using the send to SAP functionality integration with ITSM.

You need to be more specific or you need to choose from given sap components.

Also I hope you must have schedule DSWP_GET_CSN_COMPONENTS job.

Thanks

Rishav

[Former Member]

Dear

You can see in above pic it directely take for other module i am new to solman

Need some more information

Warm Regards

[Former Member]

Dear

In SM30 we maintain ZDSWP_CSNCOMP from this when we go further in that MM get disables every time we need it to maintain that component manually everytime

Regards

[rishav54]

Hi Rajendra

Oh ok, if it is custom table  you need to check the fm or program which is changing this table.

thanks

Rishav

[Former Member]

Dear

no not it is not a custom table they made a copy of standard table

Regards

[Former Member]

Dear

The tcode which  is used is NOTIF_CREATE

with this tcode only we can select the comonent but the MM on automatically  untick after some time'

Need some expert sugestion

Regards