Question on Alerts.

[vijay_b4]

Hi,

I received alerts on communication channel CC_XYZ with error:

"ErrText": "Exception received: com.jcraft.jsch.JSchException: Session.connect: java.net.SocketException: Connection reset",

Here my question is when I check the channel in CC Monitor, there i saw the channel status as Stopped, in that case why I am still getting the alerts on this CC.

Thank you!

[PavanKumar]

Hi Vijay,

Please see below thread regarding the same issue.

[SM]

Hi Vijay, which thread?

Thanks

Murillo

[former_member186851]

Hello Vijay,

Check for ATP configured,Might be channel would have run for particular period that time this alert would have been generated.

[vijay_b4]

Hi Raghu,

It has schedule time from 11 to 12pm. But I am still receiving the alerts, now its 2:45pm. Thats what I wonder, when the channel is in stopped status, how can it trigger the alerts? Any idea...

Thanks!

[former_member186851]

Hello Vijay,

Might be the Alert job running in for every 45 mins or so that's why there could be a delay in getting the alerts.