cFolder Error: Logon to WebEx failed: User name or password is incorrect

[Former Member]

Hi Friends,

I am getting the following WebEx message "Error: Logon to WebEx failed: User name or password is incorrect" whenever I am trying to send invitation for a meeting in cFolder Meetings.

The technical details are

Technical Information:

The following WebEx command was not handled by cFolders: AT WebEx Command LI

MK WebEx Meeting Key

ST WebEx Return Status FAIL

RS WebEx Return Value BadWebExIDOrPassword

cFolders Meeting ID 73BF90EE60F497459FD613434C5DA76D

cFolders Action schedule

cFolders Log In Attempt 5

WID 10316922.5710

TN

OID

OURL

Pls suggest some solution.

Warm regards

Purnendu

[former_member189058 · Accepted solution]

Hi Purnendu,

Hope you have created the demo userID that is required to be able to login to WebEx from cFolders. In case you have not yet done so, send a request to support@webexhelp.com

jennifer.koester@webex.com

Steven.Anselmetti@webex.com

Regards,

Reema.

<i>Pl award all useful answers.</i>

[Former Member · Accepted solution]

Thanks Rehman/Reema,

I do not have any WebEx demo User Id. I will have to ask for one. Just I need one info. Whether this particular WebEx service is chargeable ? Do we have to pay for the Demo user ID ?

Waiting for your reply.

Warm regards

Purnendu

[former_member189058 · Accepted solution]

Hi Purnendu,

Demo User ID is not chargeable.

However, it has certain limitaions :

1. the meeting can be only for 15 minutes

2. Only 4 users can participate ina meeting at a given time.

You can however conduct as many meetings as needed.

Regards,

Reema.

Pl award all useful answers appropriately.

[Former Member · Accepted solution]

Thanks Reema,

Warm regards

Purnendu

[peter_szincsak · Accepted solution]

Hello Maiti,

to check Webex functionality please have a look at note 655840

Note 974792 tells you the current SAP contact at WebEx. Please refer to the

https://sap-cfolders.webex.com meeting center.

Regards

Peter

[Former Member]

Hi

cFolders Demo WebEx Site

https://sap-cfolders.webex.com/sap-cfolders

The WebEx integration in cFolders includes a demo version for using WebEx. The services

provided through this Micro Site are limited, as follows:

• No more than four users may participate in a meeting at any one time. Additionally,

each meeting is limited to a period of fifteen minutes.

• To be able to use the full range of functions in WebEx, customers have to contract with

WebEx directly.

• Sales contact for WebEx within cFolders:

Nick Goddard

Channel Sales Manager

Office: 408-944-4559

Mobile: 408-888-4217

nickg@webex.com

Note that the automatic creation of WebEx demo users requires that your cFolders WAS must

be accessible from the WebEx demo site. This means that your cFolders installation must

have an open network connection for incoming calls from WebEx. If this connection is not

available, it cannot be guaranteed that the WebEx demo site works correctly. In this case,

contact WebEx at the address above and they will provide you with a company-specific demo

site, which you can use for a limited period of time.

Customer with an Existing WebEx Meeting Center

If you already have a WebEx Meeting Center you must verify the following settings to ensure

flawless performance within cFolders.

Administrative Settings

...

1. Ensure that the Web site is API-enabled. Contact your representative at WebEx.

2. If you have an administrative account at your WebEx Meeting Center, you can log on

and modify the settings at: http://<customer>.webex.com/webex/admin.

3. As a cFolders network administrator, you can configure WebEx as described in

Configuring the WebEx Meeting Service [Seite 86].

User-Specific Settings

To use WebEx Meetings users must carry out the following:

• Ensure that an administrator has created a user for you at WebEx and ask for your ID,

password and e-mail that you use to sign in at the WebEx system.

• Ensure that an administrator has entered the same time zone for you in the WebEx

system as the one you have in cFolders.

• Choose Settings from the top right-hand corner of the cFolders screen. On the

Meetings tab page, enter the WebEx-ID in the Meeting User field, enter the WebExpassword

in the Meeting Password field and confirm it in the Repeat Password field.

Note that these entries are case-sensitive.

• On the User tab page ensure that there is an entry in the E-mail field. We recommend

that you use the WebEx e-mail. Although you can use other e-mail addresses we

strongly suggest that the one from WebEx is retained, since the value given in cFolders

overwrites the one in the WebEx Meeting Center.

Note that the entries User, Password and Repeat Password on the User tab

page is data related to the cFolders user and not the WebEx user.

Confirm all these changes by choosing Save. After changing the data for the WebEx user,

close the cFolders session, close the browser and restart the browser.

Troubleshooting Hints

An error in the user settings may cause an error-message from WebEx to appear, which

displays the text:

BadWebExIDOrPassword

If this occurs, it is because one of the entries described above is incorrect.

You can carry out the following activities with this role:

Configure WebExTM meeting settings

Activate the e-mail job

Configure the cFolders server for HTTP Internet access (proxy server)

Test the HTTP Internet access of the cFolders server

Send test e-mails

Specify the absolute URLs of the application and the documents

(WebDAV)

• cFolders Administrator:

Role name: SAP_CFX_CFOLDERS_ADMINISTRATOR

In addition to the user authorizations, the cFolders administrator has

authorization to maintain the features and the appearance of cFolders.

You can carry out the following activities with this role:

Switch on the diagnosis mode

Reset system settings and languages

Change the system-wide appearance of the cFolders application (logos

and style sheet)

supplementary components in cFolders, for example, FTP server, mail gateway, and WebEx

integration, see the SAP cProject Suite Security Guide on the SAP Service Marketplace

under service.sap.com/securityguide &#8594; SAP cProject Suite Security Guides &#8594; SAP

cProject Suite 3.10 Security Guide.

Regards

Rehman

Email id please, so that i can send you the complete document,

Reward Points if Useful

[Former Member]

Hi Maiti,

Please check "SAP_CFX_ADMINISTRATOR" "SAP_CFX_USER" & SAP_CFX_EMAIL_SYSTEM_USER" have been imported to Your SAP R/3 client.

& check wheather User ID is assigned to these Roles, & also check wheather user ID has Authorization for these Roles.

Regards

Rehman

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