GRC 10.1 : Delete User Path taking Escape Route : Auto Provisioning Failed

[pavan_muthyala]

Hi,

We have configured a delete user path with a Single Stage which is security team.

So when the Security Team member approves , the user should be deleted from the back end.

Issue : The User is actually deleted from the Backed. However, the request takes escape path with log : User XXX does not exist.

The request type used is 3 & where the action is "Delete User"

Attached the screenshot of the Audit Log.

Did any one come across this type of issue ? Please help.

Regards,

Pavan Muthyala

[Former Member]

Hi Pavan,

Please check your global setting and disable it and again submit a new request and test it .

Thanks,

Anji.

[pavan_muthyala]

Hi Anji,

I have tried. It doesn't work , still same issue.

Should we complexly remove Global settings and maintain System level settings ??

Regards,

Pavan Muthyala

[Former Member]

Hi Pavan,

Kindly check if the below Note helps

2238405 - Deleting user from GRC creates provisioning error if user does not exists in backend

Regards,

Manju