solution manager ticketing URL publish

[former_member296757]

Hello Experts,

We have configured ITSM in our Solution Manager, and we are able to create Incidents across the systems through the URL -->

http://<fqdn>:8000/sap/bc/bsp/sap/crm_ui_start/default.htm?sap-client=400&sap-sessioncmd=open.

Now we need to publish the ITSM ticketing URL publically, so that out side of our organization the ticketing URL should be accessible, so we want to publish the URL in the formof --> https://XXX.XXX.com. (https SSL configuration has been done)

I am looking help if anyone can guide me to step forward.

does any one have done such configuration ?, what exact information I will need to provide to our network team.?

your help will be much appreciable..!!

Thanks

Pradeep

[former_member296757]

Hi,

I gone through above URLs but didn't helped much to meet the requirement.

what I am looking is - the URL  http://<Server Name>:8000/sap/bc/bsp/sap/crm_ui_start/default.htm?sap-client=XXX&sap-sessioncmd=open. --> our Internal ITSM URL

Now I need to publish the ITSM ticketing URL publicly on Internet, so that our customers can access it from anywhere in the world, also I want to publish the URL in the form of -->https://mydomain.support.com.

not sure how can we publish it on Internet and how Internet will recoganize "mydomain.support.com" URL from SAP system, Do I need to make any changes in our network if so does anyone have did it earlier? which info I need to provide to our Network specialist. Do I need to install and configure WebDispatcher and mandatory part to meet the requirement? or any other product to publish the URL on Internet ?

Thanks

Pradeep

[rishav54]

Hi

Had you checked below links.

https://scn.sap.com/thread/1902319

Thnks

Rishav

[former_member296757]

Hello Rishav,

Thanks for the suggested links, I will go through the links in details, I checked in overall for these links and it looks helpful for me, and will update on the same,

for the rest experts, can you please reply with your valuable suggestions and or recommendations.

Thanks

Pradeep